Vectra Bank - Thornton

Reviews

• DP

  Danette Pyles

  Jun 17, 2024
  5.0
  We've been with Vectra for years. We have both business and personal accounts here. Everyone is friendly and always helpful.
• CW

  Caleb Wynne

  Feb 27, 2021
  1.0
  At first, I thought I had found the bank for me. I was thinking, "finally a bank that won't scam me!" but low and behold instead of limiting your transactions between your savings and checking account if you make too many transactions they will without contacting you without giving you any warning charge you $105 as a "service fee". After cleaning that the young savers young checking accounts won't charge you fees if you are younger than 25 years old. This is a very misleading statement if there are still service fees. I was extremely happy with this bank before this and now I am finding myself extremely disappointed that I ever decided to work with this Bank. I would feel differently if I was reimbursed and I would understand if the policy were to continue but at least I would be warned there is a huge difference in being warned and hiding on one dollar service fee in your paperwork. Upon calling customer service the customer service representative told me that every branch is different and if it's hidden in the paperwork then it's hidden in the paperwork thanks a lot vectra! Also told me that upon depositing a check that it would be on a 2 day hold. After 4 days I called and the check won’t hit my account until November 4th. That’s 6 business days and 10 days total. Trash.
• EH

  Ed Herst

  Oct 23, 2018
  5.0
  I've been with them for 28 yrs. NEVER had a problem that they couldn't address immediately. Maybe the 1 star review had to do with credit rating or age...Hmmm. I've seen many employees retire or move on. I may miss Cherry and "Bride" and others but all the recent employees are friendly, efficient, and professional. Thanks to their HELOC that only took a few days., we have moved 15 miles away to a new home (finally moving out of our old house of 28 yrs), and have NO intention of changing branches, let alone rival banks. Do you see a pattern? Customers for ever! However, we do miss the drive-thru from there old location that was only 1 mile away. No biggy. Oh yeah, we miss the drive-up. That's the reason we didn't rate it 5.5 stars. Ed and Kelly (my "bride " of 38 yrs.)
• DJ

  Donna Jordison

  Sep 18, 2018
  1.0
  Twelve Business Days to Transfer Money on Vectrabanks Online Banking Website. Initially I transferred money from my other bank to Vectrabank and the external transfer took 5 business days, and that's Vectrabanks policy. I had to transfer the money to my Vectrabank checking account first. I could not directly transfer money from my other bank to the HELOC loan payment I have with Vectrabank, and that's also their policy. So after waiting 5 business days I then transferred the money from my checking account with Vectrabank to my HELOC with Vectrabank. Vectrabank tells me that will take another 7 business days, and that's also their policy. I've never had to wait 12 business days to make a payment with any other bank. Our goal now is to pay off the loan with Vectrabank as soon as possible and never open an account with Vectrabank ever again.
• CC

  CS90

  Oct 1, 2016
  5.0
  Very friendly staff

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