Wells Fargo Bank

Reviews

• ZB

  Zoey B

  Jan 4, 2026
  1.0
  My mom won on a scratch-off, so the check she was given was a Wells Fargo check. We went to this location, and Karen was a nightmare. My mom handed Karen her license and the check. She goes, "You won the lottery? I’ve never seen this type of check before." We both informed her that it came directly from the Colorado Lottery office. She said, "Are you a member?" My mom stated no. I was told you can cash the check regardless. She repeated numerous times that she had never seen a check like this before, and it wasn’t a Wells Fargo check. She spoke to a co-worker next to her, and she informed her to run the check in the system. Karen's exact words were, "I'm not doing that," and she whispered something to the young lady and walked away. She walked back over to us and stated that she was going to look for the manager. She took a while to come back, and when she did, she stated that the manager said we can’t cash the check at all; it has to be deposited. I said that’s not true, and I called the Colorado Lottery office and spoke to Heather at the Grand Junction office. Heather stated that their checks are Wells Fargo checks and they are supposed to cash them even if you’re not a member. Heather asked my mom's name and looked it up to be sure nothing was wrong with the check. Nothing was wrong with the check. I informed Heather that Karen had never run the check at all; she refused to even put it into the system for some reason of her own. So Heather asked for the branch manager's information. Karen handed me a card. I gave Heather the information so they could call. After 10 minutes, I went up in line to speak to someone. Karen, with an attitude, says, "We can’t cash the check; you have to deposit it, and you don’t have an account." I stated I wasn't going to ask about that. Why the attitude? Why assume a reason for me getting in line? I asked if this was a direct number for the branch manager, Ms. Hoyer, on the card. She said she isn't here; she’s on vacation. I said you told us you went to the back to speak with her. She got annoyed and started getting red, and said, "I called a different branch." I said, "What branch was that, and who did you speak with?" Karen said she didn’t know the branch location because she called the guy's cellphone number. Wow, just wow. That's not protocol if she did that, I’m sure, but I feel like it wasn’t the truth at all. Why was there so much pushback? She was acting as if it was coming out of her paycheck. People like this shouldn't have forward-facing customer service jobs. She's unprofessional and a liar. She needs to be removed from the floor and trained immediately or fired. Thirty-plus of my family members closed our Wells Fargo accounts seven years ago because of people like her who worked there. WF doesn’t have a good reputation, especially with minorities. People like Karen prove that the bank as a whole operates like this. By the way, we went to the location up the street, and my mom cashed her check with no problems. No attitude, no asking weird unprofessional questions (nothing to do with banking), no turning red, and no lies. She did her job and with a smile.
• LW

  Lynn Welker

  Jan 2, 2026
  1.0
  Customer service is severely lacking at this branch. Their solutions revolve around the customer making phone calls to 800 numbers because there is no one on staff who is capable of handling simple tasks with online banking, i.e. making sure check images appear, correcting their own mistakes with check numbers not matching checks written, etc.
• AY

  Amy Hee Yoo

  Nov 21, 2025
  1.0
  Karen at this branch is always causing issues. Of course, I understand that no one can remember every customer, but if you’ve seen someone more than ten times, I would expect you to remember them. However, she repeatedly asks the same questions, says the same things, and creates the same problems every time. Today, it was my turn and I went to Karen, but another banker called her, and she walked away without giving me any explanation. Then I thought she was coming back to help me, but instead she listened to another customer’s conversation, ignored the fact that I was waiting, and went to the back again. Fortunately, another banker nearby became available and helped me. While I was being helped, Karen returned to her desk but did not offer any apology. It makes me wonder if someone like her should really be working in a position that deals with customers’ finances. This branch is close to my home, so I come often, but I would prefer not to be assisted by Karen. Unfortunately, I run into her almost every time, and I leave the bank feeling upset.
• JH

  Jeremy Hastings

  Nov 20, 2025
  1.0
  I’ve been held up waiting for over 30 minutes in here just to get a managers approval to cash a check written from wells fargo just for them to tell me they won’t cash it. Absolute waste of my time, would not recommend banking here to anyone.
• AV

  Anastasiya Velychko

  Aug 25, 2025
  5.0
  I was hesitant to come here because of the reviews but everyone was super nice. I was trying to close a few accounts, no unnecessary questions and no hassle. Everything was done quick and easy.

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