KeyBank

Reviews

• JB

  Jeff B.

  Oct 10, 2025
  5.0
  Have always had a good experience at this branch. Helpful staff and no lines.
• TS

  Troy Schulte

  Aug 20, 2025
  1.0
  Showed up 2 minutes till 5 door unlocked. Walked in and Was told that there system was already shut down. Why say your open till 5 when obviously your not. So sick of this bank. BMO here i come.
• CJ

  Carley Jones

  Sep 16, 2024
  1.0
  DO NOT join this bank if you plan on moving out of state. It has been incredibly difficult to get funds moved around to buy my home, AND ridiculously hard to get funds transferred from bank to new bank without being in person to do so. At this point, we have been fighting to get MY MONEY out of their bank, jumping through ridiculous hoops, for well over a month. We attempted to make it work with them after they were difficult through our home buying process a couple of years ago, but since that moment, they have been seriously unhelpful. I have switched banks previous to this with NOT A SINGLE one of these same issues this bank has, incredibly inefficient. Staff very uncooperative, and not willing to help clients find answers if they do not know the answer off the top of their head. Things only get done when a bad review is left. Only use this bank if you plan to live in a state with this bank present - and even then, staff is either unhelpful and/or improperly trained.
• DA

  Derenik Aghajanyan

  Oct 22, 2022
  5.0
  Открыл свой первый расчётный счет в США , отделение Ken Caryl KeyBank отличное обслуживание не смотря на мой ,,английский" персонал проявил максимальные усилия для того чтобы всё оформить оперативно!
• ED

  Emily Dale

  Nov 13, 2021
  1.0
  We deeply regret opening a mortgage with KeyBank. Do not bank with them. We have been waiting more than four months for them to give us back $3,600. They have been extremely difficult to work with and are doing very little to work on returning us the money we are owed. Before our first mortgage payment, we were not told that KeyBank had set up automatic payment. We had already set one up ourselves. As a result, we were accidentally double-charged for our mortgage twice in August. It seems it would be fairly simple and straightforward to return the accidentally double payment. Not with KeyBank. It's November and there is no sign of our money. Our contacts at KeyBank have no sense of urgency in resolving this matter and take days to respond back to us. They claim they have mailed us checks but somehow they keep getting lost in the mail? It's very shady. Whenever we decide to refinance, we will NOT even consider working with KeyBank. In the meantime, I'm hoping by educating others of our terrible experience, they too will avoid KeyBank.

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