SouthState Bank

Reviews

• PW

  phinneas wilson

  Oct 4, 2025
  5.0
  I don’t usually take the time to write reviews, but my experience with SouthState Bank has been so consistently positive that I feel it’s worth sharing in detail. From the moment I first opened an account with them, I could tell this wasn’t just another bank trying to push products. Instead, they’ve built a culture around personalized service, modern banking tools, and genuine care for their customers. What stands out most is how seamlessly they combine the warmth of a community bank with the capabilities of a modern financial institution. Every interaction I’ve had—whether in person, online, or over the phone—has been professional, efficient, and friendly. When you walk into a branch, you aren’t treated like a number; you’re greeted by name, and the staff actually take time to understand your needs. One example: I had some complex questions about setting up both personal and business accounts, and the banker I worked with didn’t rush me through. She walked me through every option in detail, explained the differences between their checking and savings products, and even gave me tips on digital banking features that could save me time with my business transactions. That level of care and attention is rare these days. Speaking of digital banking, SouthState’s online and mobile app are outstanding. The app is intuitive, fast, and packed with useful features: mobile check deposit, real-time account alerts, budgeting tools, Zelle integration for quick payments, and a clean dashboard that makes it easy to manage both personal and business accounts. Compared to some of the larger national banks I’ve used in the past, SouthState’s app feels just as powerful—sometimes even better—without being cluttered or confusing. Security is another area where they shine. I receive alerts immediately whenever there’s activity on my account, and setting up two-factor authentication was simple. I feel reassured knowing that they take digital safety seriously. What I especially admire is how SouthState Bank has managed to keep the local bank feel while still providing access to modern tools and services. With larger banks, it’s easy to feel lost in the crowd; with small credit unions, sometimes you don’t get the technology you need. SouthState bridges that gap perfectly, offering the best of both worlds. Another positive point is their commitment to the community. It’s not just about banking—they’re visibly involved in supporting local businesses, sponsoring community events, and providing financial education resources. I’ve seen firsthand how they’ve invested in programs that help students, small business owners, and families build stronger financial futures. That community-first approach makes me feel proud to bank with them. Customer service deserves its own recognition. On the few occasions when I’ve had an issue—like needing to reorder checks or ask about a transaction—their support team was incredibly responsive. I wasn’t bounced around between departments or stuck on hold forever. Instead, I reached a real person quickly, and they resolved my issue efficiently and courteously. That’s something you can’t always count on at the big national banks. In short, SouthState Bank has exceeded my expectations on every level: Outstanding customer service with a personal touch Modern, secure digital tools that rival (or surpass) larger banks Strong community involvement that makes you feel part of something bigger Reliable financial products that meet both personal and business needs If you’re looking for a bank that values relationships as much as technology, SouthState Bank is the perfect choice. I’ve trusted them with my financial needs and plan to continue doing so for years to come. Without hesitation, I give them five stars and would recommend them to anyone looking for a better banking experience.
• MM

  Making Memories

  Sep 7, 2025
  1.0
  Drake and shields location next to the senior center! Absolute worst people! I had a fraud situation, knew I needed a new card. Went into to talk about my options. Lady at the counter treated me like I did not matter. I remember thinking she was just tired. She sent me to another gal who empiphised they just don’t give a shit. I very calmly asked why it would take two weeks to get a new debit card and she said that’s just the way it is. Cool, I work with gem public to. Bit I would never just brush off like that. After all this I just feel like my family could put our 180k else where, moving on!

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