Vectra Bank - Englewood

Reviews

• TD

  Thibault Dacy

  Sep 5, 2025
  5.0
  I really don’t understand the negative reviews. They all sound kind of crazy and elaborate unlikely situations 🤷🏻 I’ve had nothing but a pleasant and helpful experience and for the first three years I wasn’t even banking with them! lol I banked with their sister bank Amegy Bank of Texas and they’ve still always been super helpful! I eventually got an account with them and they remember me and have accommodated me and all my extra needs since the beginning. Other locations are chill too. Never had an issue.
• MD

  Matthew Daniel

  Aug 5, 2025
  1.0
  I need to preface this by stating that I very seldom consider leaving a review unless I encounter a remarkable or a truly disheartening experience that I need to share. My experience with this Vectra Bank location has certainly been less than enjoyable. I used the ATM at this location in June to withdrawal $1000 from my checking account. Unfortunately the ATM had a mechanical failure in dispensing the funds. I would have assumed that the bank would have taken note of this the following day and deposited the funds back into my account. Of course that did not happen. I called the Branch Manager ( Joe Quintana ) 24 hours after this event occurred, at which point I was instructed to file a claim with my card company to dispute the failed ATM withdrawal. The resolution/ investigation period for this process is supposed to be 30 to 45 days. Yesterday ( 08/04/25 ) was the 45th day, and it turns out that nobody at this bank location has bothered to respond to the communication requested from my card company to resolve this issue. After I learned about this fun little detail, I called this Vectra Bank location again to ask if there was a company that provides a repair service for their ATM and was told over the phone that they repair the ATM in house. SO, not only are they responsible for the repairs to their own equipment, but also the problems that arise from their machine not operating correctly. I'm still out my $1000 with no hope for resolution. I have complaints drafted to the following Regulatory Organizations specifically about this bank location. CFPB FDIC FTC Perhaps this review will get the attention of someone that will take accountability for the failure of this branches poor practices, and ultimately render me whole. If you're a car mechanic, and you fail to tighten the bolts on a wheel after changing a tire, and the driver of that car crashes, you're responsible. If you're doctor, and you're preforming an operation and clip an artery, and your patient bleeds out...surprise...you're responsible.
• JP

  Jessica Padilla

  Jul 9, 2025
  5.0
  I have 6 different accounts here and LOVE this team! Joe the VP and I have been working together for almost 20 years, he never skips a beat, is there when we need him and we have NEVER had bad customer service or care! They helped my son open his first accounts! When we walk in the door it is like talking with family!
• JH

  Jason Hawkins

  Sep 26, 2020
  1.0
  Vectra is a HORRIBLE bank to deal with. You are nothing but a number, long wait times, charges popping up out of the wood work with poor communication. Do yourself a favor and take your business to a different bank.
• JC

  Jonathan Clark

  Apr 5, 2018
  1.0
  Will not change $4 in coins to bills since I don't have an account with them. Poor customer service!

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