KeyBank

Reviews

• JS

  John Sedillo

  Aug 30, 2025
  1.0
  I'm really trying to figure out why your ATMs are down all the time. At various locations. I'm getting sick and tired of going to one of your ATMs to find out it's down. This is 2025. If your technology doesn't work that just shows what a fly by night "bank" this really is.
• R3

  Ray 358388

  Aug 18, 2025
  1.0
  I have had numerous problems with the ATM at this location. DO NOT USE IT. This branch doesn't service the ATM. It has eaten my card twice and they have to order you a new debit card. They can't simply retrieve the card from the ATM. Angelica was great about correcting the problem. But the fact remains that the ATM represents Key Bank. It is a terrible situation.
• LT

  Leandrew-Theresa Torrez

  Feb 18, 2024
  1.0
  Keybank has to be one of the worst banks I have ever had to deal with. I had a car for sale online which I was sent a check through priority mail. I deposited last Sunday through my mobile app because the deal with the buyer was once the check clears I would send the title and he could set up transportation. I woke up Wednesday with a negative $7k balance and when we called the customer help line we were told that we needed to go in a branch to get it fixed. We then went in the branch and were told that the checked had come back and that the bank had accidentally sent it in twice. The check was never cleared once so how did it go in twice when it never went in once? Then we were told oh its now fixed, come Thursday our account was locked, we once again called then once again we are told you have to go in the branch cause your account is under fraud investigation. We got no notice no call about our account being looked at for fraud. 20 minutes later we got a call saying our account is being investigated for fraud, then Linn asked in the rudest manner ever are you in on the fraud?? Excuse me you haven't even asked where we got the check? Why did we deposit it? Nothing but are you involved? She then tells us she's going to send an email that has paperwork we have to fill out and take in to the branch. Never got the email, and I believe it was because Linn told us that they close at 5 and because the holiday we would have to wait till Tuesday. We scheduled an appointment with a branch that was open on Saturday cause that's now what you have to do to get help on the weekend. We then went in filled out all the paperwork, my wife's account was unlocked but mine still was locked. I then once again call the customer service line and I'm told there once again is nothing they could do and I will have wait till Tuesday due to the holiday. I asked well I have auto payments set to come out but because my account is locked am I going to accumulate charges. Her response was yes and there is nothing we can do. Then she asked if there was anything else she could help with? Well your bank hasn't helped in the last 4 days so far so no I guess.. what a joke of a system, of a bank, and why would you even have a customer service line if all your going to tell them is you have to go in a branch. I will never recommend keybank to anyone and I will give honest opinion why.
• TR

  Trisha Rivera

  Dec 5, 2022
  5.0
  I have been to 4 different Keybanks and Broomfield location is far the best. They are always friendly and so helpful. If you own a business Elena their Branch Manager is the best to work with.
• JS

  Jenny S

  Jan 22, 2020
  5.0
  I spoke with Annie today, and I have never had a more pleasant and positive banking experience. Annie was friendly, understanding, knowledgable, accommodating, and made me feel like the most valued customer in the world. The customer service I received was over the top and way above expectation! By the end of being there I had every possible banking question answered that I could possibly think of. Thank you!!

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