Columbia Bank

Reviews

• LB

  Linda Burnham

  Dec 10, 2025
  5.0
  My debt card had an unauthorized transaction on a Saturday morning. Columbia Bank was on it. The young lady I spoke with that morning, and am sorry I don't recall her name, gave me opportunity to go to an ATM, call a number, and a supervisor would allow me to make a cash withdrawal. This, to me, is going above and beyond customer service. I didn't take advantage of this because it was cold outside. I called my Willows branch, Monday morning and explained the situation. They told me they could print me a new card when I came in. I said I would be there after work. When I walked in, everything was ready... it took less than five minutes! I have no words to express how grateful the customer service was to me. I have been a customer since the bank was Umpqua, Tehama (and I worked there), and before that. What you have now is superior service... and the people in Willows, CA always make me feel special.
• AS

  Amy Selders

  Oct 13, 2025
  5.0
  Love the staff and all the amazing people in our small community ❤️
• JD

  Jessen Durden

  Sep 19, 2023
  5.0
  I would highly recommend banking from and when you have problems calling the willow's location of Umpqua bank. The manager who helped me. I believe her name was Theresa I'm just not good at remembering names Went above and beyond today to help me with my issues. Unlike all of my visits and calls to the orland location, I They made sure to make me feel like they were there to help me And even took the time to continue looking at my account after my phone call had ended with her.
• CP

  Caitlyn Purcell

  Nov 23, 2021
  5.0
  Rebecca was super friendly and helpful with me. The environment is nice and everyone their makes you feel comfortable.
• MB

  Matthew Berry

  Mar 27, 2018
  5.0
  Stopped in today while traveling. Friendly staff. Wish they were my usual bankers.

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