Citi

Reviews

• NP

  Nancy Parra

  Feb 19, 2025
  1.0
  I have personally banked with Citi since 2011 and feel that the bank and this branch has gone downhill since. During my most recent experience, I had a bill in my possession that was torn and took it in to be exchanged. The teller told me, "I cannot accept this, it's mutilated currency," she then proceeded to write the website for the Bureau of Engraving & Printing on a post-it. I didn't contest, but it sounded wrong to me. The following day, my mother took the same bill to Chase Bank and got a new one without a problem from the tellers. CitiBank- For a bank that does not have branches nation-wide and has very limited locations (and banking hours) throughout Southern California, this is a wild policy that puts more limits on how your clients bank. If this was an uneducated teller, please take the time to properly retrain your staff. I remember this branch when the tellers were Kenneth (?) and Kevin. Their customer service was the best and what kept my family banking with Citi for so long. I After the torn bill incident, I am seriously considering switching to Chase.
• JG

  Jennifer Gonzalez

  Nov 29, 2023
  1.0
  Don't bother going here to open a new bank account. One of the female employees here was extremely rude she didn't even want to hear what i had to say. Instead she raised her voice at me and told me to,"go to another bank such as Chase or Bank of America". It seems like they either don't want new customers at this branch or she didn't want to do her job. I've worked customer service in the past so, I know what it means to try to get people back in the door. But not this place, they don't know the meaning of customer service. Citi bank needs to retrain their employees or educate them on customer service. Because the way she spoke to me was not the correct way to handle the customer/guest in any situation.
• JK

  Joseph kim

  Jun 27, 2015
  1.0
  Saturday closed
• ES

  Elvira Sanchez

  Feb 26, 2015
  5.0
  i love citibank they are the real deal when it comes down to the bank account they are the best .

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