First Citizens Bank

2.9
13 reviews

About

BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
100 Pringle Avenue, Walnut Creek, CA
94596, United States

Hours

Reviews

2.9
13 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
1
1 star
6
  • LL
    lentiman
    Jul 15, 2025
    1.0
    They do absolutely everything they can, sparing no expense, to keep you from accessing your money. It’s part of their overall service plan: your money is their money and you can’t have it.
  • TB
    Terry V Bush (The Veritable Bugeater)
    Jun 27, 2025
    1.0
    This bank, not necessarily this branch, closed all the business and family personal accounts of a member of World Beyond War. Here is their account of what happened! For years, World BEYOND War and other peace groups from around the world had been attending peace conferences in Cuba. When I visited Cuba this past January it was with a visa for that purpose. I published the remarks I made at the conference. We shouted as loudly as we could about January’s conference in websites, social media, emails, and media interviews. The notion that there could be anything wrong with it — or that some institution could punish us for it — never entered our minds. Legally, you’re allowed to go to a peace conference in Cuba. Nobody has so much as hinted that I’ve done anything illegal. But on Thursday June 5th I got a bunch of letters in the mail telling me that on Monday June 9th the U.S. bank accounts of World BEYOND War and the private accounts of all of my family members would be closed without explanation. This was the action of a particular bank called First Citizens, with no indication of any involvement by any government. The explanation, it would be made clear, was my visit to Cuba.
  • BH
    Brandon Holmes
    Apr 23, 2025
    5.0
    Great experience! From personal banking to business banking, First Citizens has gone above and beyond to service my needs. The people are wonderful and go out of their way to provide outstanding customer service. Thanks First Citizens and the rock star team at the Walnut Creek branch!
  • JL
    Jed L
    Apr 11, 2025
    2.0
    Non-competitive interest rates, nickel and dime fees, inept customer service. They gave me an incorrect 1099. I immediately notified them that I needed a corrected one. Took them nearly one month to get corrected 1099 to me. Just days before I had to file my tax return.
  • JB
    Joshua Bolinger
    Nov 23, 2018
    1.0
    Not a bank

Frequently Asked Questions About First Citizens Bank

What are the operating hours of First Citizens Bank in Walnut Creek?

The bank operates Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.

Is the drive-through service available at this branch?

No, the drive-through service is closed all days of the week at this branch.