Citi

Reviews

• AT

  Avery Tamchin

  Sep 27, 2021
  1.0
  Unpleasant experiences at this location. My elderly mother has been trying to close out my late father’s accounts for the past two years to no avail. Stephanie, the branch manager, has been spectacularly unhelpful and antagonistic, to the point where every trip has ended with my mother in tears. The lack of empathy and compassion has been astounding. Additionally, when I visited this branch immediately after my father’s passing to start getting his accounts in order, my personal information was compromised. In the weeks following my visit, multiple new credit cards were opened in my name without my authorization using information that was recently shared to update my father’s accounts. When this incident was brought to the attention of this branch, the response was defensive rather than resolution-focused. I ultimately received assistance from the manager of the Danville branch who connected me to the identity theft resources offered through Citibank.
• SH

  sharry hope

  Apr 29, 2017
  4.0
  Beautiful red brick Bank. I only found 3 parking places in the back of the bank which took me three times around the block to figure out where they actually were. This bank would be very awkward for handicap people to get to.

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