Wells Fargo Bank

Reviews

• MA

  Maria F. Aispuro

  Aug 1, 2025
  1.0
  The manager is rude for no reason. He literally said to me, “to be brutally honest with you, I don’t understand why you want to open a new checking account”… I did not ask for his opinion, I ask for his service. He walks around with his keys jingling from his pants, looking at his little tablet. He clearly thinks too much of himself. The security guard was arguably trying to flirt with me, which made the whole situation more uncomfortable. It was very condescending and sexists. The manager turned me over to another one of the othe bankers, who managed to help me by listening to my concerns and providing working solutions. Except, that this other banker also lied to me, or was untrained and gave me the wrong information. This WF team put me in a very uncomfortable situations. Their misinformation and mismanagement is literally keeping me from my money. After speaking to service reps over the phone, all they did was send me to “customer advocacy” who filed a complaint to their executive office. I had to wait half an hour to speak to them. I thought they were going to help me, I never asked to file any complaints, I wanted a solution. I’m currently waiting on their executive office to get back to me. I expect nothing from them. I’m don’t even expect them to have the decency to apologize. Any reply I receive by their bots to this review is for them to save face I have been a customer since 2011. Their services have only gotten worse and worse every year. In 2011 I associated their brand with professionalism and class. Now, all I see is mismanagement and dishonestly.m. Im going to avoid the red western imagery for the rest of my life now, because i will associated it with incompetence and lies. 0 starts if possible. Go to Chase or Citi or anywhere else if you can.
• WW

  Who

  Jul 1, 2025
  1.0
  This location has no regard for your privacy and safety. Yet the manager has the audacity to tell you "we're not responsible if you get robbed" after I let her know I'm not ok with the amount of time it takes to do a withdrawal and how dissatisfied I am by how my safety and privacy is being handled.
• MV

  Maryana Vardanyan

  May 30, 2025
  1.0
  The worst branch ever!! I been a Wells Fargo customer for 22 years and I worked at Northridge branch for 5 years. Tellers know nothing about policies and procedures. They refused to deposit a check for me because Bank of America stamped the back and they said it’s “non negotiable” whatever that means. Maybe he meant “not valid”. I called Wells Fargo and they said that is NOT TRUE and I can go into another branch and deposit, which I did and the teller did it with no questions asked.
• AA

  Abtin Amir

  Sep 22, 2022
  1.0
  They refuse to answer the phone.

Frequently Asked Questions About Wells Fargo Bank