Wells Fargo Bank

Reviews

• SG

  spiros g

  Dec 30, 2024
  1.0
  Terrible service. No one at the branch to help you and the people that are there for nor care to assist.
• SS

  Salina

  Mar 29, 2024
  1.0
  I have been banking at this particular branch for more than 10 years and until today I have always had great things to say about it. when I went to park I heard this loud crashing sound and thought I had hit the curb, which was odd since I didn’t think I was near it. Well, when I walked out to see what happened I noticed I actually did not hit the curb. In fact there was a loose (broken) parking stump (bollard) just haphazardly placed in the parking stall I went into, causing me to hit it. This stump was clearly a danger waiting to happen. I went into the branch to let the manager know of this. Once I asked for the branch manager I was met with this very rude woman, who never even gave me her name. I explained to her what just happened and she needed to see it so they could take care of it to avoid anymore possible accidents. She reluctantly came outside with me. It almost felt like it was a bother to her that I asked her to come outside. I explained to her that everything seems to be ok with the car, but I will need to drive it to know for sure and I might need to take in to the dealership to make sure. I also wanted to make sure she was aware of it so the could get the broken/loose stump can get removed ASAP to avoid someone else hitting it in the future. All she said to me was this is a property management issue not the bank. Absolutely no sympathy towards the issue or an assurance it will be taken care of. Regardless of who the responsible party is, she could have at least taken a small amount of concern into the matter. I understand this was not a banking issue and this manager was not equipped to handle the outcome, but as a manager in any field should no how to handle human decency, which she failed miserably. The last thing this woman said to me was, is that it? Really, that’s how you conclude a customer issue/concern. She needs to do better, much better. I mentioned I have been banking here for years, but it is a business account for the company I work for and I do not have a personal account with Wells Fargo, so I don’t know who to speak with regarding this matter. I do need someone to reach out to me regarding this matter ASAP.
• TH

  Tim Hudson

  Oct 28, 2022
  1.0
  Don’t expect an acceptable form of customer service at this branch (or maybe all of WF) if you don’t look like you come from money. If you look blue collar they will delay your service and meeting times in order to better serve the dude who shows up in a Tesla and suit. If you ask an employee why this is happening you will be treated disrespectfully and given the run around. This is a wealthy area so many people won’t have to experience this but know that even if you have money, you better show it if you want to matter as a customer at Wells Fargo. From talking to others in my profession I have heard many similar stories of being ignored for wealthier looking customers.
• TS

  Tiffany S

  Mar 17, 2016
  5.0
  Great branch, very nice and efficient employees.
• JO

  John Ohanlon

  Dec 4, 2015
  1.0
  Shawn Kamrava is the worst Branch Manager I have ever talked to. He made things very difficult for me. I have been with Wells Fargo For 8 years. I am closing my account due to the way I was treated by this Horrible branch Manager. If you bank with Wells Fargo stay away the Westlake Branch!! Shawn Kamarava will make it a very bad experience if the time comes you need help or have a question.

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