Business Details
About
BankATMCiti
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Location
Hours
Reviews
3.8
147 reviews
5 stars
94
4 stars
6
3 stars
5
2 stars2
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Wbaldo Robles and Maheswari Natarajan, for their exceptional service and willingness to help.
Fees and Charges
Several customers expressed frustration over unexpected fees and poor communication regarding account charges.
Efficiency Issues
Numerous reviews highlighted slow service and long wait times at the branch, indicating a need for improved efficiency.
Professionalism
While some staff were commended for their professionalism, others were criticized for unprofessional behavior and lack of knowledge.
- MSMikhail StrelkinSep 4, 20251.0We had a confirmed business appointment with banker Wbaldo Robles on August 4, 2025, from 11:00 AM to 12:00 PM. Instead of meeting with us, he ignored our appointment and took another client, offering no apology or solution. A complete waste of time and very unprofessional.
- EMEric MoralesAug 13, 20255.0tiene un excelente servicio, muy amable y agradable. Muy sensillo el abrir una cuenta, fácil y rápido. Estoy muy agradecido con wbaldo la persona que me ayudó y brindó un excelente servicio.
- ATAlex ThunderAug 7, 20251.0I opened an account in this branch, but they started to charge me fees from end of last year. I didn't receive any notice and think that it is bad. I couldn't but keep thinking that my bad experiences with CitiBank. One of the customer service when calling them told me that the fee is not reversible, one of them only refund a month of fee, and I need to call 3 times to finish up with a very simple thing. I really don't like it.
- XJXu JesseAug 2, 20251.0Not optimized for customer time. keep waiting with extended time
- WCWayne ChuAug 26, 20195.0Open account with personal banker Veronica, she is very professional and helpful, had a good experience here.
Frequently Asked Questions About Citi
What financial products and services does Citi offer at 395 W El Camino Real, Sunnyvale?
Citi offers digital banking, mortgage products, personal loans, small business banking, credit cards, and personal wealth management investment products at this location.
What are the regular business hours for Citi in Sunnyvale?
Citi is open Monday to Friday from 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays.
Is Citi closed on any major holidays?
Yes, Citi is closed on November 11, November 27, and December 25, 2025.
Where is Citi located in Sunnyvale?
Citi is located at 395 W El Camino Real, Sunnyvale, CA 94087, United States.
How can I contact Citi in Sunnyvale by phone?
You can reach Citi in Sunnyvale by calling +1 408-822-9023.
Does Citi have an online presence where I can learn more?
Yes, you can learn more about Citi and explore their offerings at https://www.citi.com/
What nearby financial service providers are close to Citi in Sunnyvale?
Nearby financial services include Citibank installment loans, Wells Fargo mortgage brokers like Radhika A Isnagar, and Tech CU - Technology Credit Union, which could be useful for additional banking or loan options.
What medical facilities are near Citi that customers might visit?
Nearby medical facilities include Inspire Medical Group for family practice, STL Optometry for eye care, and Dr. Carrie, an Integrative Internal Medicine physician, which may be convenient for customers seeking healthcare services before or after banking.
Are there insurance agencies near Citi in Sunnyvale?
Yes, Shelley Shukla - State Farm Agent and New York Life Insurance Company are nearby, offering insurance services that might complement your financial planning.
What categories does Citi fall under at this Sunnyvale location?
Citi is categorized as a bank and ATM provider at this location.