Wells Fargo Bank

Reviews

• MT

  Maggie Tian

  Oct 18, 2025
  1.0
  Subject: Terrible Experience with Safe Deposit Box Security In December 2021, I rented a safe deposit box at this branch to store some valuable jewelry and Emergency cash. Unfortunately, my experience was far from reassuring. In January 2025, their maintenance team mistakenly drilled into my box, and I discovered afterward that several items, including cash and a few golden family heirloom, were missing. The branch had no security footage available to review the incident, which made it impossible to verify what happened. When I filed a claim, the bank manager and customer services dismissed my concerns. The bank’s lease agreement limits their liability to $10,000, far less than the value of my missing items, and my only option was arbitration, which would cost me $10k–$15k in legal fees. Additionally, the Lease Agreement indicates the sole resolution of any dispute is Arbitration, so you cannot sue them at the civil court. This setup feels designed to protect the bank, not the customer. This incident exposed serious flaws in their security and accountability processes. I expected better protection for my valuables, yet it turned into a nightmare. My loss is significant. I’d urge lawmakers to revise the current Arbitration Agreement to protect consumers. I also wouls urge other consumers to consider private vault services or home safes with separate insurance instead of relying on bank safe deposit boxes. Last, I hope Wells Fargo improves their systems to prevent this from happening in future too. I don't think Wells Fargo can sustain when they are not accountable for their own mistakes and poor management.
• MZ

  Maria Zambrano

  Jul 28, 2025
  5.0
  Hola quiero decir mi opinión con Wells Fargo gracias no etenido ningún problema con ellos de los años que tengo con Wells Fargo estoy completamente contenta con ellos
• GC

  Gerardoestrella Chimuelo

  Jul 29, 2024
  1.0
  Pésimo servicio muchísima jente y nomas tres trabajadores en las ventanillas para cambiar un dinero tarde mas de 50min y muchísima jente esperando 😡😡😡😡😡😡
• MG

  Maudie Green

  Apr 26, 2024
  5.0
  I have been with Wells Fargo since 2015 they have always treated me with respect have always asked me how I am. Fidel has helped me a lot. I used to go to Wells Fargo on pacific at the mall until they closed then March Lane has been My branch I go to all the time now.
• LD

  Lucy Delgado

  Sep 17, 2023
  1.0
  Security problem in there parking lot. Mr. Jose Corre.

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