East West Bank

Reviews

• KP

  Koen Lee, PGA

  Jul 8, 2024
  1.0
  Before you want to have business at this bank, please read my experience: On May 28th, I went to this bank to apply for a POA (Power of Attorney) for my father and provided all the legal documents. A week later, the bank informed me that they needed a doctor's certification proving that my father couldn't go to the bank in person. (At the same time, I handled the same request with Chase Bank, Bank of America, and Citi Bank. The first two banks processed it on the same day, and Citi Bank took one week.) So, I provided a hospital admission certificate for my father. Another week later, the bank notified me that without a doctor's signature, they couldn't proceed. I then provided the doctor's signature from when my father was admitted. A week later, the bank informed me that the doctor didn't specifically state that my father was unable to handle transactions, so they couldn't process it. I provided a hospital statement indicating that my father was hospitalized and wouldn't be discharged soon. A week later, the bank staff informed me that their manager, Alan Lam, refused to proceed and insisted on a specific note from the doctor stating that my father couldn't handle any financial matters. To date, five weeks have passed, and the matter is still unresolved. This experience makes me feel that the bank manager, Alan Lam, does not care about customer needs or state laws. He only seems to enjoy the pleasure of rejecting customer requests and the power he holds. If other banks can handle the same matter within a day, why does it take more than a month here? If you have banking needs, why not choose banks like Chase, Bank of America, or Citi Bank that respect customer needs and understand the law, instead of a bank that doesn't? 在你选择去这家银行办理业务之前，请阅读一下我的经历： 5月28号，我去这家银行为我父亲申请POA，提供了所有的合法文件。银行一周后告诉我，需要医生证明我父亲不能亲自去银行办理。（我同时在Chase bank，Bank of America，citi bank办理了同样的事情，前面两家银行，当天办好了，citi bank一周也办好了）。于是我提供了父亲的住院证明，再过一周后，银行通知我，没有医生签名，所以办不了。我于是提供了入院时的医生签名。一周后，银行通知说，医生没有注明他没有办理的能力，所以不能办理。我提供了医院的statement，注明父亲在医院，短期不会出院。一周后，银行的工作人员通知我，她的Manager Alan Lam不同意办理，一定需要医生特别注明我父亲不能办理任何经济业务。至今，五个星期过去了，事情还是没有办好。 这段经历，让我觉得这家银行的manager Alan Lam根本不在乎顾客的需求，不在乎state law，他在乎的只是拒绝客人需求的快乐，在乎他享受手里的权力的快乐。 其他银行一天可以办理好的事情，为啥这里一个月都办不好？ 如果你有银行业务，为啥不选择Chase bank，Bank of America，Citi Bank等大银行，为啥选择这家不注重顾客需求，不懂法律的银行？
• MY

  Mark Yutan

  Dec 12, 2020
  5.0
  The lines are always short so the wait is never long. Their tellers are very friendly and will always greet you and make you feel welcome. This is a well managed branch.

Frequently Asked Questions About East West Bank