Citi

Reviews

• TZ

  tina zucker

  Oct 24, 2025
  5.0
  coming to Solana Beach branch of Citibank is like going to Cheers where everyone knows your name and makes you feel comfortable and cared for.
• GG

  Grace

  Sep 29, 2025
  1.0
  I am calling this branch today for updating my new cell phone number as I changed a new phone with a new number. The customer representative asked information to verify my identity. She said she will send a verify code to my cell phone number. I said this phone call is to update my phone number and I stopped using my old phone number. How could you send a verify code to my old phone? I provided her with my Social Security Number or my driver's license, they couldn't do anything to update my phone number. They transfer my phone to another customer service, and I was holding on the phone waiting for over 30 minutes, and I couldn't understand what the lady said because of her strong accent. I was on the phone over ONE hour and couldn't have my phone number updated. DISAPPOINTED!
• SS

  Sue Shine

  Jun 27, 2024
  1.0
  I was attacked by a customer's dog inside the lobby. I was about 25 ft. away when the owner dropped the leash & never tried to stop the dog. Luckily I had my hiking boots and tried to kick as it came after me a few times. Staff never bothered to inquire how I was. They were too busy "rewarding" the dog for bad behavior
• RL

  Robert Lin

  Aug 3, 2023
  5.0
  I was having account access issue due to system setup, and was sent to the branch manager by the teller. The manager helped me clarify the situation and the problem was solved. It was an unexpectedly pleasant banking experience.
• RB

  Ruslan Biryukov

  Nov 1, 2021
  1.0
  Absolutely disgusting branch. The lady manager (Kellini) was rude beyond imaginable, accused one of their most loyal clients of attempting to use counterfeit bills while not even trying to check those.. ignorant unprofessional team of clowns. Never bank with them again.

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