Wells Fargo Bank

Reviews

• EB

  Ed Boxer

  Nov 4, 2024
  1.0
  I had the most disturbing experience today at this branch. I have had many Checking, Savings accounts since 1998 and today my wife and I went in to open a second joint checking. There was nobody else other then 1 customer with a banker. The female teller refused to help in anyway. Kept telling me to make an appointment on the app. After I asked if she could help make the appointment she simply refused and stating "she couldn't help me any further". I asked to speak with manager. She pointed at a gal on the phone and said she is on the phone. I respectfully said I would wait. I stood in the empty lobby for about 10min. The manager looked up explained she was on a training call and could not help because the bankers are the only one that can control their schedules. At that time the only banker in the office finished working with his customer and came over to chatted with me. I explained what had just transpired with the rude teller and that I felt unimportant to this bank. I wanted to open a 2nd checking for my wife and deposit a large sum of money. He said he had another appointment coming shortly but helped us make an appointment. Point to this rant is Wells Fargo is taking the humanity out of their banking experience. The customer service is gone and they don't care if you leave or stay, at least at this branch. I have had 100's of thousands go through my accounts. Seriously thinking of switching to Bay Federal Credit Union. At least there your treated with respect and important.
• MD

  Megan Dauphin

  Jan 16, 2021
  5.0
  Sherry and Steve are always so helpful at the Scott's Valley Wells Fargo! I appreciate their service very much. I highly recommend the Scott's Valley Wells Fargo branch.
• JD

  James Duncan

  Jan 28, 2017
  1.0
  This bank branch will be fine for customers with basic needs such as checking , ATM, etc., although one may find that the fees are excessive. The big problem with Wells Fargo arises when you have more complex needs such as an estate settlement. They are hopelessly backward when it comes to more complicated needs. In that regard, I had to go to another bank to get my late brother's estate settled. What was a rubber stamp simple operation at Bank of America was like pulling teeth at Wells Fargo. The couldn't in fact deal with the ordinary Savings Bonds my brother had. During a 3rd call to the Treasury Dept., they said "You need a new bank." And that's what I did. What was impossible at Wells Fargo was routine easy at BofA. Every time I go to BofA, I get a feedback form. No such thing at Wells Fargo because they don't care. Additionally, a Wells Fargo banker at another branch made a terrible paperwork mistake which caused me a huge expensive headache on my brother's death. The local people never acknowledged the mistake. For a whole bunch of reasons, I moved all my accounts to another bank. Day-to-day, Wells Fargo is perfectly fine (although high fees), but when you have a problem, they're hopeless compared to the competition. I highly recommend you go to the competition. There are several other nearby banks. Use them.

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