First Citizens Bank

3.4
16 reviews

About

BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Details

  • Requires appointmentNot available
  • Drive-throughNot available

Location

First Citizens Bank
401 Wilshire Boulevard, Santa Monica, CA
90401, United States

Hours

Reviews

3.4
16 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
2
1 star
5
  • EP
    Emiliano Pacheco
    Sep 28, 2025
    5.0
    muy buena oficina de seguro serv y su garage es el mejor
  • SB
    Scott “S Bixler Photography” Bixler
    Apr 24, 2021
    5.0
    Very helpful for banking needs
  • DC
    DiAna C
    Jan 27, 2021
    5.0
    My Mother and I are Very Happy with the Customer Service at this Bank. All of the staff have been quite helpful when things go wacky. Thank you for your service and kindness 💙🤗😘🙋
  • BL
    Bill Lockton
    Nov 13, 2017
    1.0
    They have messed me up 3 times over the last year. Two were just unfriendly policy positions that worked to my detriment. "Unfriendly" is the right word'. Today their ATM didn't return my card and didn't acknowledge my deposit. I specified giving me a receipt, but their ATM didn't give me one and didn't return my card. 25 minutes later the screen said it was "still processing". How long is someone expected to wait? I am very concerned I have lost both my deposit and my card. Can't believe they wouldn't have someone on duty to help with after-hour crises of their own creation. I needed my card back! I needed to use it tonight. Unforgivable. Hunting for a new bank tomorrow.
  • TH
    T Higgs
    Apr 30, 2015
    1.0
    Read all the complaints online. Horrible institution

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank located at 401 Wilshire Boulevard?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Is there a drive-through service available at this First Citizens Bank branch?

No, the drive-through service is not available at this location as the driveThroughHours indicate it is closed all week.