Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Avoid Wells Fargo – Customer Service on a Sharp Decline
I came in to make a few quick changes to my account and stood around for several minutes with no clear direction or acknowledgment from anyone. When someone finally approached, they told me I’d need an appointment for something that should take just a few minutes. Then she added that people needed to lunch after their client and to come back in two hours — or go to another branch.
I’ve never experienced anything like this at any of my other banks (I have three). I was also planning to open a new investment account and transfer my savings, but after this experience, I won't be doing that. It's important to have enough staff to be able to service your customers.
Wells Fargo’s service has been going downhill fast. If you value your time and want to be treated like your business matters, go to Chase — they’ll treat you like a billionaire from the moment you walk in.
LA
Luis Del Aguila
Oct 12, 2025
1.0
They often, very often out of cash on their ATM SPECIALLY THIS ONE, they said 2 months ago they were fixing the problem.
BC
Bala Chandrasekaran
Nov 26, 2021
1.0
They “temporarily” closed the location without any notice. I can’t access my safety deposit box. Complete BS. I am taking my business elsewhere when I get my things out. Isn’t there some law against such shady business practices?
DS
Dick Shelton
Jun 5, 2020
5.0
I don't usually review a bank, but the manager Charles just solved I problem I've been trying to get taken care of for a long time!
Great customer service!
AV
Angel Vides
Jan 26, 2020
1.0
I haven’t got my debit card is been two weeks after they told me 5-7 days get your facts right before you tell us something
What services does Wells Fargo Bank offer at the San Mateo location?
The Wells Fargo Bank at 81 W Hillsdale Blvd offers deposit products, personal and business checking accounts, credit cards, and savings tools.
What are the operating hours of Wells Fargo Bank in San Mateo?
The bank is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and certain holidays like November 11 and 27, 2025.
Can I schedule an appointment online for services at this Wells Fargo branch?
Yes, you can book an appointment online through the provided Wells Fargo scheduling link.
Does the Wells Fargo Bank at this location provide drive-through services?
No, this Wells Fargo branch does not have a drive-through.
What languages are supported by staff at Wells Fargo Bank San Mateo?
Staff at this location can assist customers in Hindi, Portuguese, and Punjabi.
What is the main contact number for Wells Fargo Bank at 81 W Hillsdale Blvd?
You can reach the bank at +1 650-356-1650 for inquiries and assistance.
Are there Wells Fargo ATMs near the San Mateo branch?
Yes, there is a Wells Fargo ATM nearby for convenient banking access.
What other banks are located near Wells Fargo Bank in San Mateo?
Citibank is located nearby, offering additional financial services and ATM access.
What dining options are near Wells Fargo Bank at 81 W Hillsdale Blvd?
Nearby restaurants include YAYOI Hillsdale, The Counter San Mateo, YAYOI - Japanese Teishoku Restaurant, and The Cheesecake Factory, ideal for a meal before or after your banking visit.
What retail stores are close to Wells Fargo Bank that I can visit while in the area?
You can visit several retail stores nearby including Old Navy, H&M, Foot Locker, PacSun, Forever 21, American Eagle Store, Zumiez, and Hollister Co.