Citi

Reviews

• MS

  Metalhead Silva

  Sep 20, 2025
  1.0
  In the past few years, there have been problems to say the least. Besides the break in I personally reported (with no response), the ATM situation has come to a battle between me, the 800 # and the "Bank Manger". I've been neglected numerous times about my accounts and feel that this team doesn't get the picture. You can't keep funds from long time customers trying to pull money from their own bank. Your team at the San Lorenzo, CA branch needs a wakeup call on how to treat people. PLEASE FIX THIS!!! PS... The tiny short person that thinks she has authority on my money... you need to fire her. There was so much disrespect involved, I can't even share it here. That includes racial profiling and you really need to look into this. I'm sure your tech can find me so do so. It really doesn't take much to answer thoughts on a real issue like this
• JT

  Jeyasagaran “Jey” Thevachandran

  Feb 13, 2023
  1.0
  Incompetence. Twice I booked an appointment and confirmed it with staff prior to leaving. Twice they were not met due staff unavailability or incorrect scheduling from their system. My first two experiences at the bank were met with complete ineptitude. They didn't even get my name right, they called me Wesley. Why would you trust a place with your money when that place can't even handle basic scheduling and appointments. I'm convinced I am part of some user acceptance testing to see how much nonsense they can pull before a customer is turned away. Do yourselves a favor, keep a wide berth from this place.
• SH

  Sandra Helms

  Sep 10, 2015
  5.0
  I want to receive wire transfer from mexico, they requested for my Swift code and ABA. Please i really need it..
• ML

  Maurice Lighting

  Jun 3, 2011
  5.0
  This is the main branch that I go to, and the tellers are great at answering my questions and helping me with all financial situations.

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