Wells Fargo Bank

2.6
36 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughNot available

Location

Wells Fargo Bank
575 W Capitol Expy, San Jose, CA
95136, United States

Hours

Reviews

2.6
36 reviews
5 stars
8
4 stars
5
3 stars
3
2 stars
4
1 star
16
  • MJ
    Michael Jackson
    Aug 5, 2025
    1.0
    Don’t come here!!! A banker didn’t want to help me open a saving account! She has an appointment with her client at 9 and it’s 9:10. The client is not here! She rather not help me and do nothing. What a lazy person. This is why Wells Fargo is 🗑️
  • HO
    Hossein Omidian
    Aug 6, 2024
    1.0
    UPDATE: I had a frustrating experience with Wells Fargo in August 2024. As seen in their response, I was instructed to file a formal complaint—which I did. After seven months of hearing nothing, I followed up, only to be told that they had sent a reply just four days after my filing. I never received that email, but let’s be optimistic and assume it got lost in my spam folder. 🙃 When they read the response to me over the phone, it was nothing more than a template apology, claiming they had conducted an investigation in just four days. Four days—really? Come on, Wells Fargo, if you're going to say, "We value customer feedback," at least back it up with meaningful action. No surprise this branch has a 2.7-star rating. -------------------------------------------------------------------------------------------- Awful experience. We were contacted by Wells Fargo via phone and instructed to stop by a WF branch to sign a document (no one mentioned anything regarding making an appointment) we went to this branch around 3:45pm. Waited in the line to add our name to the list in order to talk to a banker. Around 4:15 Beronica Leon (branch manager) approached us and told us that we need to make an appointment. I told her that we were instructed to stop by and I asked if she can see whether other branches have availability for today. She said with an aggressive voice “Do you want to make an appointment or not” the only thing I replied was “ok let’s make an appointment, but you don’t have to be rude” suddenly she snapped at me and said she is not even going to make an appointment and I need to make my own appointment. This is not something I would call good customer service.
  • LL
    Leo Lopez
    May 16, 2016
    2.0
    Always a line inside. Two tellars for 15 people and employes on their phone not a fan of this branch

Frequently Asked Questions About Wells Fargo Bank

What are the standard operating hours for Wells Fargo Bank on weekdays?

Wells Fargo Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Does Wells Fargo Bank offer appointment scheduling for banking services?

Yes, you can book an appointment online to visit Wells Fargo Bank through their appointment link.