Citi

Reviews

• WB

  Wonka Bar

  Aug 8, 2021
  5.0
  Te traran con amabilidad suele haber personal bilingüe
• FF

  Fabian Fernandez

  Jun 2, 2021
  2.0
  June 1, 2021 A letter to Citibank Hello Citibank, I have been happily banking with you for the past 14 years. The last 11 in San Francisco. I belong to one of your last standing brick and mortar branches at 1399 Post St. 94109. I rarely go in as few people do now with online and ATMs. I am a humble waiter, and having to deal in cash, I will on occasion visit a teller. I recently gained a new housemate from abroad and I had him open an account with Citibank. Jesse, a new member of that branch helped us. Super nice guy. We very much enjoyed his welcoming customer service. Truth be told, it was a little refreshing for this particular branch to see a smiling face. He even told me that I would receive a $100 referral fee, which was a great (and needed) surprise. A couple of days later, my housemate tried transferring some money to me but we had trouble online and I inadvertently froze my account. I was passing that way, so I decided to stop in at my branch on Post for a quick fix. I approached you bank manager whom I had previously dealt with in the distant past. I was never very impressed with her demeanor towards me, but I always try and say hello and be polite. Her demeanor being a bit condescending and forced. I've dealt with that behavior for a long time from people. I don't dress very sophisticated. I'm used to it. This time it was a little different, though. As I was trying to explain my problem, she kept cutting me off impatiently, like not understanding that my account activity was frozen. Making me repeat myself. Made me embarrassed. I had to pull out my iPhone to show her the screen that read "account activity locked". Mind you, this woman knows me. She has seen me bank here for YEARS. She points to the 800 number and tells me to call. "That's something you can do yourself." So I did. I came back home, called a very sweet lady who before anything, thanked me for being a good customer for 14 years. She solved my problem in no time. My housemate ended up canceling the transfer and giving me cash. So I figured I might go down to my local neighborhood branch to see if this manager could maybe help me now deposit cash money into my account. She looked beyond insulted when I asked her, and that was my intention. I'm well aware of rules prohibiting managers from handling deposits, I was making a point. It's rare to get good customer service these days, but to be made feel like a annoying inconvenience when I was having problems maneuvering an online transaction from my bank goes beyond any excuse, especially from a branch manager. What lack of empathy. What horrible example to her staff. I explained to her the basics of customer service, seeing how I have been a 30-year career server in one of the most demanding culinary destinations in the US, but I'm sure it was lost on her from her pinched and exasperated look. She finally apologized after I insisted, like pulling teeth. The true apology came from our new friend Jesse, a true professional that somehow seems to have a position beneath this "manager". I will continue banking with you because you all have been great through the years even though I only maintain the most basic of checking accounts that I'm lucky not to overdraw from, but I honestly think that maybe you should move someone with such contempt for humanity to corporate and promote the people that show the kind face of Citibank up front. Yours, F.
• SZ

  Speed Zero

  Apr 9, 2021
  5.0
  Great service by the tellers here
• TT

  Tspoon

  Nov 16, 2020
  1.0
  I agree!!! People at this bach are RUDEEE!!! They never answer their phone or just hangs up after a few rings. I opened my account on a promotion and I did not receive my full promotion funds. Never banking here again. Just go to CHASE bank.
• SF

  Sebastian Fung

  Jun 18, 2016
  4.0
  Convenient location and helpful staff. Hours of operation are not the best though.

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