First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
It was a nice bank, but it was the wrong bank of that helps.
TS
Tawni Schultz
Jan 26, 2023
1.0
My Dad opened a new account here three days ago. After opening the account and depositing money he was told that he could not get a debit card for one whole month. They don't do virtual debit cards either.
He delivers granite slabs for a living and is constantly traveling. He had a breakdown in Oregon and needed to spend money out of his account so he attempted to zelle funds to our business account at another bank. First Citizens blocked the transfer, forcing us to call a 1-800 number to verify the account. Not only was the lady on the phone very snarky, she asked him all kinds of invasive questions including "why we were sending Zelle to our own business account" and "what exactly it was for".
In the end after everything was verified we were informed that they were still unable to remove the block on our account for 1-2 business days as it needed to be audited by their back office (whatever the heck that is). This leaves my dad broken down in Bend, OR and unable to access any of his money for the entire weekend.
I have NEVER dealt with a more incompetent bank in my whole life and this has costed our business thousands of dollars in missed and delayed deliveries. They suggested we go to a local branch, well guess what, my Dad is 400 miles away from the closest branch. As soon as the hold is removed we are closing this ridiculous account.
I am in utter shock and disbelief right now.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 440 Drake Circle?
First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does First Citizens Bank offer drive-through banking services at this location?
No, the drive-through services are closed all week at this First Citizens Bank location.
What banking products are available at the First Citizens Bank at 440 Drake Circle?
They offer Checking, Savings, Personal Lending, Home Equity, Credit Cards, Online and Mobile Services, Business Checking, Business Lending, Business Credit Cards, and Merchant Services.
Is First Citizens Bank closed on any holidays?
Yes, they are closed on certain holidays including November 11, November 27, December 25, and January 1.
How can I contact First Citizens Bank at the Sacramento (Main) location?
You can call the main phone number at +1 916-443-0700 or send a fax to +1 984-867-3326.
Where is First Citizens Bank located in Sacramento?
It is located at 440 Drake Circle, Suite 100, Sacramento, CA 95864, United States.
What types of business services does First Citizens Bank provide?
They specialize in business lending along with business checking, business credit cards, and merchant services.
Are there any real estate services near First Citizens Bank at 440 Drake Circle?
Yes, nearby are Coldwell Banker Realty, Golden State TC, Ione Koch Berkshire Hathaway HomeServices, LPT Realty, Inc., and Home Struck Property Solutions, all offering various real estate and related services.
Can customers visit local mortgage lenders near First Citizens Bank?
Yes, nearby mortgage lenders and brokers include Richard Boyer, Marina Rotaru, Roger Gaskin, Brian J. Lohmann, Ian Joles, and PrimeLending, A PlainsCapital Company - SacTown.
What nearby attractions could visitors check out before or after visiting First Citizens Bank?
Visitors can enjoy Sierra Oaks Park, a local park and landmark, or visit local shops like Bath & Body Works and salons like Tobi Nails & Spa and La Woman Nail Salon and Boutique nearby.