Patelco Credit Union Rohnert Park

Reviews

• VV

  Victoria Loring (Vickie)

  Nov 7, 2025
  5.0
  I really like this branch. The tellers are always really helpful and they remember me when I come in which is a nice touch. I like that they are not a smaller credit union.
• EP

  Erich Platz

  Jan 30, 2025
  3.0
  Opens too late, closes too early. No action on the weekends. Super limited on when I can go in and get help but when they are open they have great interest rates on loans and are very generous on giving them. Credit unions over banks all day, power to the people!
• AC

  Anthony Cooley

  Mar 28, 2024
  5.0
  Would just like 2 sincerely apologize & express my regret 4 the miscommunications…I was wrong yet the agent was very patient & remained polite through my verbal tension. So Alan I apologize, you’ve always been kind & respectful & I should have given you the benefit… Hope u can accept my sincerity & thanks again for your professionalism
• CB

  Cindy Bustamante

  Aug 14, 2015
  5.0
  I like that they're open until 7pm. Everybody wins! :-)
• JC

  J Cobalt

  Sep 20, 2012
  2.0
  To clarify, Google considers "poor" and "fair" service to be the same score. This review uses the "fair" definition, as the people working in Patelco weren't incompetent...just not very helpful. Each time I have entered in the past, I am immediately struck with the sense that I am not welcome nor is my business welcome. Despite often being the only customer in the room, a three to five minute wait is not uncommon before being acknowledged. The tellers won't even look up at you when you enter through the door. You could probably walk in with a ski-mask on and nobody would notice for several minutes. They seriously give off the impression that they just don't care, or that they're pretending you aren't there. Today was a bit insulting. The teller looked up, made eye contact with me, and then said, "I'll be right with you." She then decided that now was the perfect time to completely reorganize her desk. She picked up and stacked some papers, moved her stapler from one side of the desk to the other, fiddled with her pens, and I am not kidding, got up and threw away a water bottle. Once done, she quietly sat down, took a deep breath and asked, "May I help the next customer?" as if I wasn't standing right in front of her the whole time. I get that you people can be on their break, but when my time as a customer is less important than which side of the desk your stapler is on, it's a bit of an insult and shows that customer service is really not all that important to you. Oh, and a GREAT way to lose any customer is to tell them, "No, we can't handle that here, but if you travel to <insert other bank> they might be able to help you." This is the 21st century people. Since all banks, credit unions, and points of transaction are connected through the internet, there is no reason at all to send me to another bank, when I am physically standing in your bank. If I can process credit card transactions on my cell phone, YOU should be able to do it with your human teller or automated teller. If the grocery store (Safeway, Rayles, etc.) can process both my debit and credit cards, why can't your bank/credit union? Laziness. Your bank is lazy and prefers to send customers to other banks. I seriously don't understand how that works as a business model...

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