Altura Credit Union

Reviews

• SS

  scarlet

  2 days ago
  1.0
  I called the bank because I was confused about a Zelle deposit and just needed help understanding why the full amount wasn’t showing. The representative I spoke to, had an attitude in the WAY she talked to me, and her TONE of voice made me feel like I was in trouble. It honestly made me feel scared & have an anxiety attack. When I mentioned that my husband had used my card with my permission, she told me he shouldn’t be using it because he’s not on the account. I understand that might be bank policy, but the way she said it made me feel bad, even though I was just trying to figure out what was going on. She could have simply explained things kindly, like letting me know it was because of previous charges and low available funds. I wasn’t trying to argue or do anything wrong I just needed help. Her tone made the whole situation more stressful than it needed to be.
• JC

  Jamie Covarrubias

  5 days ago
  5.0
  I have bought 3 cars thru Altua and have always had a great experience! Charyl Freeman did a excellent job in getting me exactly what I was looking for at a great price. She made it easy for me to just come in and sign paperwork and drive off with a clean car and a full tank! Excellent job Charyl!
• BC

  Brianna Carranza

  Nov 7, 2025
  5.0
  Charyl F. Is the auto expert for altura and she got us an amazing deal for our new car. She is a skilled, creative and professional worker, with her she will get you what you want and a good deal. Anna who works for Altura helped us with car loan. Both workers are very professional, kind, hospitable and helpful. If you’re looking for a new car, don’t go to the dealer. Look into credit union AutoExperts.
• MA

  Maria Salud Acevedo

  Oct 28, 2025
  5.0
  Excelente banco y son unas Excelentes personas muy amables mis recomendaciones 100% 👍
• SG

  Stacy Gumms

  Oct 23, 2025
  1.0
  I’m extremely disappointed with how Altura Credit Union handled my situation. A fraudulent account was opened in my name around June 2020 while I was deployed overseas, and despite repeated disputes and requests, Altura has refused to properly investigate or provide proof that I ever opened or used this account. Their fraud department has been rude, dismissive, and unprofessional — one representative even refused to escalate my case or review my documentation. I asked multiple times for a copy of the signed loan agreement or account application, and they could not provide one. Yet, Altura continues to report a “loan charge-off” with a $0 balance on my credit reports, which makes no sense and damages my reputation and credit standing. No consumer deserves this kind of treatment, especially after becoming a victim of identity theft. I strongly urge Altura Credit Union to take accountability, train their staff in proper fraud procedures, and fix their broken reporting process.

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