Banner Bank

Reviews

• TV

  Trisha Vasquez

  Oct 7, 2025
  1.0
  I’d like to share this because my mom has banked here for five years and at first I was not impressed with their services because they did not catch any charges that were not made by her never was caught by them. I’ve banked with other banks and they definitely were on top their game. So long story short recently my mom had lost her card so I took her in to get another one, and the bank Teller told her next time we will not be giving you another card. Mind you my mom is 75 years old with scoliosis she can barely walk . I do everything for her they don’t have any idea that all her vertebrae’s are crushed in her back so it’s very painful for her to basically move around . So they gave her another card it wasn’t even a week later there was a fraud charge of 12 .00 ! She was very upset mind you she only uses it family dollar or to pay her online bills. So we had to get another card. When we went in they said there’s a note on your account stating your a high risk . I was like what ? So your literally telling her it’s her fault she’s getting fraud so your going to punish your own customer for this.The way that fraud is these days are you seriously blaming her and punishing her for this ! The gentlemen rudely said well maybe you should quit going to those places where you know there is fraud! I couldn’t believe he said that to us! I’m was like are you serious do you think if we knew where the fraud was being caused we’d keep going those places ? I explained to him she goes no where and she’s the only cardholder! I wasn’t very happy at all. This has made things so in convenient for her for several reasons paying bills and way more important matters! Ian so mad at this bank . I cannot believe they would blame a customer like that. I could see if she was doing this deliberately maybe buying things from s as ok places but she does not . So I went a little farther with this and complained still waiting for a legit answer from the government agency I contacted! So this goes out to other people do not bank here if you don’t want to feel like your a criminal or be accused of causing your own fraud! This is the bank on riverside drive in Rialto California!
• JC

  Jim Caldwell

  Sep 30, 2025
  5.0
  Absolutely the best and freindliest bank I've had the privilege to bank with. We have multiple accounts with the Banner Bank Rialto Branch and we are often there on a weekly basis. It's good to walk in and be greeted by a friendly staff who knows your name. We've also never had a single banking problem ever and I highly recommend them especially for your business needs.
• LS

  Lucy Samano

  Oct 10, 2019
  5.0
  Thanks Jeniffer for all your help . For your professionalism and your patience
• JP

  Jessica Perez

  Sep 14, 2017
  5.0
  Great customer service, efficient and accurate information was given to me for my small business. Not only do they provide personal accounts but they have great business resources. Equity lines of credit and small business loans. Katherine even has a great resource for assisting small businesses with merchant services. I'm happy and satisfied that I made the switch to Banner Bank.

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