Citi

Reviews

• JB

  Josh B

  Nov 14, 2025
  3.0
  There's two peo people in here that I enjoy interacting with. As a general rule, dealing with CitBank in-branch is complete trash. Sometimes it's the people, but mostly it's the process.
• NP

  Natasha Power

  Oct 31, 2023
  5.0
  Wonderful people!
• DE

  Donna Evans

  Dec 7, 2021
  5.0
  Best branch service ever. I have been banking here ever since they opened, and they handle my business and personal accounts. They always go the extra step.
• NW

  Nadya Wong

  Nov 18, 2020
  1.0
  I used Citibank in Russia and Germany before. Was pretty content with the services of this bank. I decided to open my US bank account here in Redondo beach. And it was the worst experience that I got - not only comparing with other Citibank branches but with any banks ever: 1) it required them 3 hours to open a new account - I am not even exaggerating 2) after me spending 3 hours in their office they misspelled my name on the card, I had to reissue it 3) they said the check book is included - I have never received it 4) the branch manager said that I would receive the X amount of money for opening a new account and then after I topped up my account, he said there was a mistake and I can't get this bonus. 5) they didn't notify me on monthly fees correctly After all that I decided that it is enough, and closed the account. 6) To close the account they instructed me to withdraw the money and leave 1 dollar on the account, before the close it in the system. Sure enough, they charged me for not reaching the balance limit after I withdrew the money. I had to complain on hotline to get this money back. Summary : Absolutely not recommend this branch. I think it ruins the reputation of Citibank to have offices like this one. I would fire the branch manager and retrain the team.
• JA

  James Atkins

  Aug 10, 2018
  1.0
  Went inside and asked if they offer money orders. The teller said yes, then asked if I have an account. I said no, but before I could get the next words out of my mouth about opening an account, she said, "In that case, no, not for non members." and then went right back to typing. Way to go, CitiBank.

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