Myra was very helpful in getting an issue resolved for me that customer service via the phone was not able to do twice. I appreciate her professionalism. Very helpful!
FI
Fire Ice
Sep 25, 2025
1.0
Staff is not friendly and their customer service is horrible. Paid off a car and they gave me receipt and said have a nice day. Question when is the pink slip being released and how long does it take to get to me. Avoid this credit as their are other credit unions or your better off using their banking online, so you don't have to deal with their inexperienced staff.
JS
J S
Sep 17, 2025
1.0
I had an account with them, but went ahead and closed it. The reason being is every time I went to make a deposit. They asked me where I got the money from.
TB
Tony Brimer
Aug 30, 2025
5.0
Easy, convenient, used the ATM. Plenty of parking. Well lit.
JP
jennifer P
Jun 28, 2025
1.0
Costumer service has gone way down. Anytime I call to find out the balance of my auto loan they have such a bad attitude. I don’t know why they can’t make it easy to see your balance in the payment portal and also why it’s such a hassle for them to tell me what the balance is. Loan is almost paid off and I will not be using them again for any thing else. Quite sad cuz I used to really like Altura and recommend them to a lot of people. You really need to retrain your associates the lack of compassion and courtesy is losing you BUSINESS!!!!!
Frequently Asked Questions About Altura Credit Union
What are the operating hours of Altura Credit Union in Rancho Mirage?
Altura Credit Union in Rancho Mirage is open Monday to Thursday from 9:00 AM to 5:30 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Where is Altura Credit Union located in Rancho Mirage?
Altura Credit Union is located at 72877 Dinah Shore Drive, Suite 100, Rancho Mirage, CA 92270, USA.
What banking products does Altura Credit Union offer?
Altura Credit Union offers Free Checking Accounts, Savings Accounts, Auto Loans, Personal Loans, Money Market Accounts, Mortgage Loans, Home Equity Loans, and Credit Builder services.
What services are available at Altura Credit Union in Rancho Mirage?
Services at this branch include a Full Service ATM, Notary, Night Drop, Auto Expert Representative, Wealth Management Representative, and Mortgage Representative.
Is Altura Credit Union in Rancho Mirage accessible for individuals with disabilities?
Yes, this branch has a wheelchair accessible entrance and wheelchair accessible parking.
Does Altura Credit Union have a mobile app for convenient banking?
Yes, Altura Credit Union offers mobile apps for both Android and iOS devices available on their respective app stores.
How can I contact Altura Credit Union in Rancho Mirage?
You can reach Altura Credit Union at their main phone number: +1 888-883-7228.
Are there any nearby places where I can grab a meal before or after visiting Altura Credit Union?
Yes, nearby dining options include Juice It Up, Wendy's, McDonald's, Wingstop, Subway, and It's A Grind Coffee House, all great for a quick meal or coffee.
Where can I find nearby professional services or businesses around Altura Credit Union?
Nearby professional services include PostNet for printing and shredding, Shred Nations for shredding services, and Country Club Carpet Cleaners for carpet services.
Are there any nearby leisure or entertainment options close to Altura Credit Union?
Nearby leisure spots include Red Earth Casino for entertainment and Klippers for beauty salon and barber services.