Wells Fargo Bank

3.1
34 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings BankWells Fargo
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughNot available

Location

Wells Fargo Bank
14815 Pomerado Rd, Poway, CA
92064, United States

Hours

Reviews

3.1
34 reviews
5 stars
18
4 stars
0
3 stars
0
2 stars
1
1 star
15
  • GL
    Gregory L
    Dec 2, 2025
    1.0
    I walked into the Wells Fargo at 4:15 PM with a mission: deposit cash into my business account and, if possible, also deposit some coins. What followed was a 30-minute masterclass in theatrical incompetence, designed to be as helpful as a mime in a hurricane. In the queue: almost no customers, but the service pace felt like a marathoner sipping coffee. 4:15 in, 4:45 out, and during those 30 minutes I was treated to "nothing-that-helps-us-needs-your-attention" theater. I asked for help with depositing coins too. Response: "We don't do that anymore." Here: a pile of coin sleeves and a mysterious reference to a new policy, without any paperwork, map, or treasure chest to prove it. The branch manager's (Mr. Reginal Thompson) directorial note: "Branches don't have coin counters." Apparently, on-site coin counting is a premium feature the bank can't afford to offer. "Neither I nor my staff will do this at our own expense." Thanks for the generous demo of outsourced customer pain. "Ask your family during lunch or dinner to help you count and sleeves your coins." A policy tip that makes banking feel like a family tax audit. Crescendo: To maintain the dramatic arc, POLICE were called. A 30-minute intermission of bureaucratic theater, with no real resolution and zero applause. Mr. Thompson looked very embarrassed in front of his staff and other customers because Mr. Thompson had no idea that Sheriff Deps. is not taking any action unless it's a criminal case. Well, done, Mr. Thompson well done. From "hero" to ZERO! Epilogue: The very next day, another bank processed coins with courtesy and competence. The moral: service quality varies wildly; policy transparency is rarer than an unbent coin, and consistency is a distant dream.
  • JJ
    Jonathan Jameson
    Aug 5, 2025
    5.0
    Lupe was the best ever! She made it happen that’s why you get full stars!
  • AM
    Ash Mo
    Sep 7, 2023
    1.0
    Worst experience just one employee for 10 people on the line with selfish manager
  • TT
    Tyler
    Aug 18, 2022
    1.0
    Waiting... It's crazy busy.... Thank God they have appointments.
  • MW
    Marie Woodruff
    Sep 10, 2018
    1.0
    The staff is very rude (dennis). Their ATM machine almost NEVER works -- now for about a year. Also, the other WF branches offer free faxing for customers; this branch does NOT!!!

Frequently Asked Questions About Wells Fargo Bank

What types of banking products does Wells Fargo Bank offer at the Poway location?

Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.

What are the operating hours of Wells Fargo Bank in Poway?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.