First Citizens Bank

Reviews

• BP

  Brandon P

  Jul 1, 2021
  1.0
  Horrible customer service, do yourself a favor and find a better bank that’s not under CIT.
• LT

  Ler Tutelo

  Jun 13, 2018
  2.0
  The security guard at this branch needs to be fired. He was out of line with his mouth. Very rude, very inconsiderate of customers!
• SE

  Stanley Epstein

  Feb 22, 2013
  2.0
  My experience with the personnel at the Marina Del Rey branch has always, with one or two exceptions, been very favorable. In January of 2013, however, a major blunder on the part of the bank has caused concern. I received a letter from the bank that one of my three checking accounts was overdrawn. The return address on the envelope was Santa Monica. This was very disturbing in light of the fact that I maintain large balances in my primary account. The other two accounts are merely conduits through which receipt of money pass through for record keeping purposes. A review of my three accounts revealed that the account claimed to be overdrawn was my Attorneys Client Trust Account. I contacted the bank and was advised that I had failed to keep the required minimum balance in the account and there had been a $15.00 per month service charge taken out of the account by the bank the since November of 2010. I had received no notice of the fact that the bank was taking $15.00 per month nor any monthly statements. The amount in the account as of November of 2010 was $195.75. the bank took all of it by way of monthly service charges without my consent or knowledge. the first notice consisted of the letter from the bank in January of 2013 that the account was overdrawn. I am still in the process of having the bank restore to the Clients Trust Account, the $195.75 that they have taken by way of service charges each month since November of 2010 without notice to me. Had I received notice, I would have immediately put a stop to it. Fortunately the money in the account did not belong to a client or I would be subject to suspension by the California State Bar Association. The matter is taking much too long to resolve. I have expended a substantial amount of time talking to bank representatives and writing letters to no avail.
• SM

  Sky Minor

  Sep 10, 2009
  2.0
  Caught in a never-ending loop of customer mis-service. No one is even there to pick up the phone to tell me they don't know. Simply reprehensible. Couldn't they use those billions of dollars of bailout money to hire a phone operator?

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