First Citizens Bank

Reviews

• JB

  Jake Bowman

  Jan 5, 2026
  1.0
  First Citizens Bank withdrew my money, leaving me overdrawn by almost $2,000. I DON'T EVEN BANK AT FIRST CITIZENS BANK. I had an ACH agreement with a company that banked with First Citizens Bank to withdraw funds from my account. That company closed their First Citizens account last month. HOWEVER, FCB failed to cancel the ACH authorization on their end and still withdrew the money without my authorization from a CLOSED account. The withdrawal was made on Friday. It is now Monday and I still do not have my funds returned, and my bank account is still overdrawn. This bank is responsible for this negligence, and I would urge anyone in Pasadena not to do their banking with this branch.
• IM

  Ian Marshall

  Jul 20, 2020
  5.0
  My experience at this bank has been excellent. My husband and I opened an account a couple years ago when their interest rate was 2.10%, which was the highest rate for a brick and mortar bank at the time. Benny also offered to open us a checking account and put $1,000 in it and we got a $250 bonus A couple months later. As rates have dropped, as they have everywhere, we banked here less, but I recently realized they are now paying us one of the highest rates. My husband and I made another account here to get an annual locked in rate of 1%, which is higher than any brick and mortar bank I know of right now. Several months ago I moved most of our money to Fit Bank because they were paying much higher but they recently have dropped their rates about every three weeks to the point that I’m considering closing that account. There’s something nice about being able to walk into a bank and talk to my bankers. Our favorite banker here is Jeremy. He’s very nice and fun to bank with. Super knowledgeable too! We have common interests so we always chat when I go there. Benny has been great also but he may have transferred; I haven’t seen him the last few times I visited. He always kept in touch and would call me to let me know if any promotions I was eligible for. Amber is always lovely. I don’t think I’ve ever not seen her here. She works a lot but always has always been warm and friendly. The manager was generous to offer to waive our monthly fee this month because I thought I was going to close the account and transferred all the funds out. When I decided to keep the account open, I realized I might be charged the monthly service fee for having a zero balance temporarily, but the manager said she’d be happy to waive that. We are moving out of state soon and I was about to close my accounts at OWB but Amber reminded me about the annual 1% rate and that it’s one of the highest right now. Therefore we will keep these accounts open, likely even after we move. Overall we’ve had a great experience at this bank.
• DS

  David Sinclair

  Oct 25, 2019
  1.0
  Steer clear from One West and CIT Bank mortgages. Their rates may seem "too good to be true" that's because it is! They basically neglected my mortgage application until it was too late... good thing I had the sense about me to have another bank piggy back
• TH

  T Higgs

  Apr 30, 2015
  1.0
  Service? Conmen. Stay away
• JD

  Jason Davis

  Nov 8, 2014
  5.0
  Great service and excellent job with the service I received

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