Citi

Reviews

• SQ

  Stanley Qi

  Sep 20, 2025
  4.0
  I left a critical review after a bad Saturday experience last week and the Citi team listened. I went back this week and the difference was night and day. The team was available, kind, and warm, and they proactively helped me think through options. I am very glad to learn that they acknowledged customer's feedback. This is exactly how you win customers back: listen, fix the issue, and follow through. I’m revising my rating to 4 stars for the clear improvement and great service on this visit. I’ll keep an eye on consistency over time, but today’s experience deserves recognition, showing the team do care their customers. Well done!
• AD

  Aishetu Fatima Dozie

  Aug 18, 2025
  1.0
  A completely terrible and incompetent set of people. I've never had a worse banking experience. They are slow to act and cause confusion with their customers. I can't even get someone on the line to close my account. It's been a disaster.
• AY

  Annie Yip

  Aug 23, 2016
  1.0
  Horrible customer service, doesn't follow up or follow through. ordered a debit card at the branch, and it never showed up. went back a few times and always blew me off to keep waiting or start process over and wait another 2 wks. finally was offered the fast card next day delivery option and promised ups tracking number morning of. personal banker doesn't even let me know it was ordered successfully or not, had to call in myself to ask. next day; no emails no phone calls with tracking number. when i call the branch, found out banker isn't even coming in until later in the day. The lady covering wasnt able to find the number either. so should i wait all day by the door to make sure i can sign for debit card? no, i think best thing to do is close this account.

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