First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
This review is only for the Palm Desert First Citizens Bank:
I live more than 3 hours away from this bank, but I only deal with First Citizens Bank here. This is very literally the best bank branch I deal with, not just for First Citizens, but for all 8 banks/credit unions I use/deal with on a regular basis with physical locations (Chase, US Bank, PNC, PenFed, Citi, BofA, and FF FCU). This can not be said for First Citizens corporate, nor their average bank, but this branch is awesome. The personnel and management at this branch need to be commended for their professionalism, promptness, and customer care. First Citizens should start running trainees for other branches through here as a model office.
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Derric Teran
Apr 4, 2024
1.0
Let me begin with the employees, they're very helpful, polite, and incredibly kind. However the institution itself is incredibly lacking. Now I have to go to court to get money that is clearly mine. They have more than enough documentation to prove this, but corporate in their greedy tactics is going to drag this out. Do yourself a favor and avoid this bank like the Plague... I will NEVER do business with this bank again, and now they've lost yet another customer. The way they do business I don't suspect they'll be around for much longer...
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Vivian Zimmerman
Aug 16, 2022
1.0
Bank had 3 branches. Now down to one. Reduced amount that can be deposited via mobile to $5000. Must be using inferior deposit captrure camera as a bank check with clearly printed numbers is rejected by this inferior technique. A legally blind party can read the captured numbers. No doubt they’ll be shocked when their customer unfriendly business fails.