Columbia Bank

Reviews

• TE

  Tracy Engelen

  Jan 5, 2024
  3.0
  The Novato branch of Umpqua struggles constantly to keep employees and the employees they do have are inadequately trained. For the longest time last year, they actually closed the bank for an hour in the middle of the day during business days. In order to open business accounts with any bank, we are required to provide numerous forms to the bank and this is the first bank we've ever worked with that seems to misplace documents provided and we find we're being asked to provide them again and again. I am busy operating my business, I do not have time to produce the requisite documents over and over again. To be fair to the branch, while I am disappointed as a business customer, I have been happy with the personal banking because, for the most part, the staff is friendly and helpful on personal banking. June and Nick were the best employees we've worked with.
• AP

  angela peavey

  Mar 16, 2020
  5.0
  June has been there since they opened as Umpqua. Knows me by name when I walk in the door! I haven't been able to stump her yet with any question that I may have. You will never get customer service like this at a larger bank.
• EB

  Evelyn Berg

  Jun 12, 2019
  5.0
  These guys are the BEST!! Rovenson and Anthony are there to help you. To them your Not just a number! Your their customer and they care about you. Thank you so much for all that you do! 😁😁 Can't forget Erick and Crystal! If your looking for a Bank that is there for you,come to Umpqua Bank.
• CC

  csalsera

  Jul 12, 2013
  1.0
  Unbelievably userious, high fees. They charged us $140 fee for getting a transfer in 3 hours late. The employees are stellar, responsive and want to do right by the customers, but they have no authority to do so, and have no say over high fees, and corporate values of this bank. Since Umpqua purchased Circle Bank, all fees have gone up, services are going down. Our company banked happily and harmoniously with Circle Bank for many many years before they were purchases by Umpqua. Kudos go to the staff from Circle Bank, who treated us so well for so many years. And condolences to them, that they now have to walk the party line. Can't be fun to work in that kind of environment. Pulling my money out of there today!!!

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