Citi

Reviews

• SK

  Shant Khach

  May 16, 2025
  1.0
  Worst branch I have ever been to. They refused to exchange $50 bills to $100. I asked to open an account on the spot, they gave me an appointment for later and could not open an account on the spot. The seafood city market exchange on the spot with no questions asked, yet a bank that my wife has been a customer of for more than 20 years was not able to help us out. 0 stars out of 5, but unfortunately, I can't give 0. The managers and bankers have attitudes and are very rude.
• JM

  J. Margwood

  Sep 10, 2024
  1.0
  I called to make an appointment to make an account. The lady didn't understand me and is not answering. Where is the help?
• AB

  alireza behdad

  Jul 21, 2023
  5.0
  I opened an account because this bank branch is close to my house, and my decision was that after some time I wanted to open another bank account, but due to the professional and friendly attitude of the bank employees, I changed my decision and will open a few more accounts, including a business account, and I directed my friends and family to this bank branch. I wish you the best of luck, professional employees.
• NH

  Nasar Haris

  Mar 6, 2021
  4.0
  I was very suspicious at first about banking with Citibank. But Citibank waiting lines where waaay shorter than the overly saturated Wells-Fargo bankers. Initially, I did had some frustrating issues in using my debit card with NFC via phone (basically citibank security isn't clear about verify you as the owner). I would expect that this is a temporary issue with new bankers; but Citibank doesn't know how important NFC option is for someone like myself that litterly earns payments and manages it on their phone. Citibank ultimately did showed much help and bettered my experience with them over a couple of months; especially when I request to have my debit card 2-day shipping from FedEx without fee. So, this bank has its pros and cons. If Citibank could better implement tools for users to verify themselves when linking a debit card via phone NFC.. then misplacing a debit card wouldn't ruine my day. This review is my experience with Citibank over the phone. Not so much of the employees at this branch.
• HP

  Henry De La Paz

  Oct 14, 2011
  1.0
  Their customer service is horrible. I need to update my account info and I wait for assistance and employee named Blanche is chatting and texting to friends. Since my account was important to update I had to wait to be helped. Blanche never assisted me I went up to him to get him off the damn phone, and he had the guts to tell me that he cannot help me, and that the person in charge of doing that is off today? . Wow what a waste of time, Citibank knows better- they should talk and improve service on employees like Blanche. Horrible Service- I'm serious.

Frequently Asked Questions About Citi