First Citizens Bank

Reviews

• DM

  Dap Manager

  Mar 27, 2023
  5.0
  As a business owner (dental center), we transferred to FCB from Farmers and Merchants Bank about two years ago. For years, we honestly thought F&M was a professional bank. We were terribly in error! Our CPA referred us to FCB and it was outstanding advice. They are a true business bank and their quality staff represent that. Every person in their branch is a consummate professional and very clearly understands the unique needs of a business - This is IMPORTANT! We are not looking to be pampered, we just need people who understand the issues of a business - THEY DO! If you are a medical or dental business, this is a perfect bank for your needs. You will have absolutely no regrets working with this bank and especially this branch! They are well worth the travel time to get the exceptional service.
• BS

  Bita Safari

  Sep 30, 2022
  1.0
  I don't recommend First Citizen Banks for small business, restaurant, coffee shops, bars, dry cleanings, or any type of business with a lot of daily transactions : Pros : 1-The bank staff at the branch are polite. 2-The Newport Branch has a nice lobby area. 3-There is no wait time at the branch. Cons : 1-It is a very conservative and restricted bank, 2-It does not offer a of products different than bigger banks 3-it doesn't have a lot of branches 4- it is closed on Saturdays an Sundays. 5-The online or phone customer service representative lack of training and acknowledge in all aspect of customer relations and information is surprising . From a simple question like : can I have your branch locations in Orange County that simply can be pulled on line, to filing a dispute , the representative are misguiding. 6-The bank claims they are extremally supper-protective of customers privacy and protect customer from any fraudulent activities. That claims is not correct. yest they ask for verification of the person who calls or wants to make a deposit , but if any unauthorize charges come in , they can not assist. I disputed several charges from one company with my two business checking accounts. It has been two months , I still have not received any letter with my claim number or any status . 7- I received several answers on one question by talking to different people. I can tell this much, they have no problem with insulting your intelligence when they don't know the answer. Meaning providing falls information it not a problem. 8- The Dispute department and Fraud department are secret department . Customers are not entitle to have their direct phone or contact information of anyone working in these department.

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