Altura Credit Union

Reviews

• PR

  Peter Rico

  Sep 26, 2025
  5.0
  Alex was a great help!!
• YY

  Yanett

  May 5, 2023
  1.0
  Workers need to be more educated on how support members with CPI charges. Although the CPI charges (aka forced insurance) are with a 3rd party they still need to be well aware of how support members when a member is provide documentation needed etc. Altura should consider a different 3rd party for CPI charges as well. This was by far the worst experience I have ever dealt with it took 7 months but it is now resolved thanks to me spending hours on the phone and hours at the branch trying to support altura to connect with my auto insurance. I learned my lesson though. Never financing with Altura EVER again. My first time not going with my original credit union (SchoolsFirst) and Altura was a mistake. I plan on refinancing with my original credit union soon. Since I can’t seem to reply to Alturas’ reply I will edit my original review by adding to it. Altura no one said you can share the auto insurance I have. Now for 7 months I was charged auto insurance and Altura KNEW I was covered the issue that Altura had was that the address was incorrect as the lien holder. I had to connect Altura ( “3rd party”) TWICE. I did my job initially when I changed auto insurances and I was STILL charged all because altura could not connect with my auto insurance. I had to spend my time doing something that Altura should’ve done. Even my own auto insurance expressed to me that they never had an issue like this before. My auto insurance is a very well used auto insurance and has lots of experience with lien holders checking to ensure there is coverage on the automobile. The 3rd party and Altura should have done better. It shouldn’t have taken multiple phone calls, emails, and time spent at the branch. I shouldn’t have been charged in the first place knowing I was covered and all that was needed was the correct address.
• BP

  Bell Pimentel

  Nov 5, 2021
  5.0
  The BEST in Bank. Customer Services are the best and polite clerks. They help Me with my bank account in online the Lady took Her time to explain and help me with my checks. Thank You!
• CK

  Carlos “Koollaid”

  Mar 31, 2017
  5.0
  Altura credit union by far is greatest way to bank. Nothing beats having that local customer service. If there's a Altura credit union in your neighborhood I recommend you go and become part of our banking family!

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