Citi

Reviews

• EI

  Elkie Ingels

  Sep 30, 2025
  5.0
  Been banking here over 40 years. Customer service representatives have always been helpful especially during tough times. Today, they went above and beyond to help my mom of 86 years old. I can’t give details because it’s personal, but everyone is willing to work and pay attention to needs of customers. They were very patient as my mom slowly filled out paperwork. Thank you for your patience and respect to the elders, Citi in Monrovia!!!!
• JT

  Jane Tawel

  Jul 23, 2025
  4.0
  As many here will attest, in this day and age, getting any sort of customer service via phone call (as we mostly need to do for banking now) is the ultimate exercise in frustration and anger management. After 5 million Sponge Bob years in phone calls to the 800 number I was supposed to call for CitiBank, I marched down to my little town's Citi Bank in Monrovia, CA. I was baiting for bear, as we say. I had a request not often made, I guess, about my CD account but was told by my financial advisor that a bank can absolutely stop automatic maturity processing. I happened to get what we used to call a "teller" (concierge banker) named Cecilia Wu and although at first she did not know what to make of my crankiness and request, she talked to the personal banker, Adam Geiger, who instructed her on how to call Citibank herself and process my request. Imagine my shock and dismay when poor Cecilia kept getting the run around from the Citibank people on the other end of the phone. I felt so sorry for her but she cheerfully just kept at it for probably a good half hour trying to get someone in "corporate" who could help! I could not believe that the bigger muckety mucks on the other end of the Citibank line could not and would not help not only, me, their customer, but Cecilia who works for and with them. BUT -- I left incredibly happy that there are still people like Cecilia Wu who care about people and are also very professional while doing so. She was cheerfully determined -- a Wonder Woman in action. She was a calm, helpful, kind, gracious, and intellligent "force" of determination to help little old me. I made sure I talked to the bank manager, Kirsten Dyer to give Cecilia the praise she deserved, and Kirsten was gracious and supportive. I also took Cecilia some chocolates later that day to thank her, because seriously, it is so rare to find excellent customer service and kindness in this day and age. It is a true tragecy as actual banks, and stores, and post offices and such close in my little town and throughout the nation, but to have this experience was heartening. Thank you, Cecilia Wu and Monrovia Citi bank.
• R3

  R&B 3

  Jul 9, 2024
  5.0
  A very good and helpful bank. Manny is the best. ⭐️⭐️⭐️⭐️⭐️
• DG

  Danny Gonzalez

  Dec 6, 2018
  5.0
  Decent public parking. Has Two outside atm machines that has a cover for weather purposes. Also has handicap accessible front entrance.
• JK

  James Konakowitz

  Sep 14, 2017
  5.0
  I personally believe this branch is very good. Citi bank is one of my banks. Plus I am a security guard for one week. I saw and heard only good service. 9 out of 10 the people had the problems not the bank employees etc. People yelling at employees for no reason but their own. This branch is a wonderful place 100% caring people.

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