First Citizens Bank

3.0
6 reviews
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Business Details

28641 Marguerite Parkway, Mission Viejo, CA
92692, United States
(949) 542-1200
https://locations.firstcitizens.com/ca/mission-viejo/28641-marguerite-parkway

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
28641 Marguerite Parkway, Mission Viejo, CA
92692, United States

Hours

Reviews

3.0
6 reviews
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  • WW
    WorkWoodWork
    Sep 18, 2023
    1.0
    First Citizens used to be a decent place to bank. Before the move to this current address from just up the street on Crown Valley, the people were kind, friendly, always greeted you by name despite seldom visits, etc. Now it's just a cavernous slab of marble with two straight faced, lack luster "people" sitting 50 feet from the front door who avoid eye contact. One can rarely expect to see the same two faces for more than a few months these days. There was one stand out hispanic/latina woman for a while who was quite friendly and gregarious with a real personality(not copy and paste), but I guess they couldn't handle the lack of homogeny. If you like a pasty, sterile banking environment then this place is absolutely for you. In my two occasions of dealing with employees a bit higher in the chain of command, the demeanor was similar and even adversarial when approached with a complaint. The tellers are just towing the line, but those higher are just liars. If you have to deal with this bank, you'd be best off choosing a different branch at least. Really disappointed to walk away from a bank because of the poor behavior of one branch. Alas, the bank chose these people to be the front line so they'll get what they get. As a bonus, there's no ATM at this location after several years since relocating and despite the website claiming there is a 24 hour ATM - just another lie...
  • JH
    Jack Hennings
    Jul 27, 2023
    5.0
    Very professional staff. Great banking experience.
  • JM
    julia morgan
    May 24, 2023
    5.0
    Genuinely one of the fastest and best experiences. The people were so friendly and nice!
  • RT
    Retired Frugal Travel
    Sep 13, 2022
    1.0
    Although I do not bank at this branch, please be aware that it is not OWB any longer and is very consumer unfriendly. Terrible rates and many charges. Trying to make consumers aware. OWB was amazing. What a change of ownership can do.
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Frequently Asked Questions About First Citizens Bank

Where is First Citizens Bank located in Mission Viejo?

First Citizens Bank is located at 28641 Marguerite Parkway, Mission Viejo, CA 92692.

What are the operating hours of First Citizens Bank in Mission Viejo?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.