Wells Fargo Bank

Reviews

• AL

  Ariel Xingxin Liu

  Dec 1, 2025
  5.0
  I’ve been with Wells Fargo for over 20 years, and this is by far my favorite branch. The staff here are genuinely caring and always make sure you’re taken care of. It can get a little busy on Mondays (recommend making an appointment) but the service is consistently excellent. A special shoutout to Jay Tan and Andre — both were incredibly helpful with my recent account request and went above and beyond to make the process smooth. Highly recommend this branch!
• YL

  YuBin Lee

  Jul 28, 2025
  1.0
  I’ve been trying to reach someone at the Wells Fargo Millbrae branch for three weeks, calling from Taiwan, and have made over 100 calls — not a single one has been answered by a human. Every call goes straight to voicemail, and since I’m overseas, leaving a callback number is useless. I simply need to speak to a banker about an important matter, but this has become impossible. What is going on with this branch? Is anyone actually working there? This is incredibly frustrating and unacceptable for a major bank. I sincerely hope someone from this branch sees this and reaches out, because the current state of service is beyond disappointing. If there is a direct email contact for this branch or a specific banker, please let me know. It would be greatly appreciated. RESPOND Thank you for your reply. I had already tried contacting that email before, but the response I received said they couldn’t help me get in touch with the branch. I’m not trying to be difficult, but asking me to leave a phone number doesn’t help much either. As I mentioned in my message, I’m calling from Taiwan and have even tried leaving a Taiwan number before — but I doubt anyone would actually call me back. At this point, I can only hope to deal with it next time I’m able to visit in person. But honestly, I’m worried I’ll run into the same issues again — being told I need an appointment, and just like last time, being told I can’t make one without a U.S. phone number. Even asking at the counter just led to a frustrating loop of “you need an appointment.” I just don’t understand — why is it so hard to handle something as basic as accessing my own money, whether in person or over the phone?
• LA

  Lilly Adlawan

  Feb 21, 2018
  1.0
  One of the workers opened a loan in my name without my consent at this branch.
• SK

  Sinan Kolcak

  Nov 25, 2017
  5.0
  Very good service

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