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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
I’ve been trying to reach someone at the Wells Fargo Millbrae branch for three weeks, calling from Taiwan, and have made over 100 calls — not a single one has been answered by a human. Every call goes straight to voicemail, and since I’m overseas, leaving a callback number is useless.
I simply need to speak to a banker about an important matter, but this has become impossible.
What is going on with this branch? Is anyone actually working there? This is incredibly frustrating and unacceptable for a major bank. I sincerely hope someone from this branch sees this and reaches out, because the current state of service is beyond disappointing.
If there is a direct email contact for this branch or a specific banker, please let me know. It would be greatly appreciated.
RESPOND
Thank you for your reply. I had already tried contacting that email before, but the response I received said they couldn’t help me get in touch with the branch. I’m not trying to be difficult, but asking me to leave a phone number doesn’t help much either. As I mentioned in my message, I’m calling from Taiwan and have even tried leaving a Taiwan number before — but I doubt anyone would actually call me back.
At this point, I can only hope to deal with it next time I’m able to visit in person. But honestly, I’m worried I’ll run into the same issues again — being told I need an appointment, and just like last time, being told I can’t make one without a U.S. phone number. Even asking at the counter just led to a frustrating loop of “you need an appointment.”
I just don’t understand — why is it so hard to handle something as basic as accessing my own money, whether in person or over the phone?
JL
Juan Jose Lopez
Sep 12, 2024
1.0
Worst customer service ever called over 7 times for a question no answer shouldn't take that long to answer phone and answer a question
KL
Krystine Lee
Oct 27, 2022
1.0
Customer service super slow! Unacceptable!!!
KM
K Mind
Aug 3, 2019
5.0
There's always enough staff to serve the customers unlike BA and they are very polite.
What types of banking products does Wells Fargo Bank in Millbrae offer?
Wells Fargo Bank offers deposit products including personal and business checking accounts, credit cards, and savings tools.
What are the operating hours of Wells Fargo Bank in Millbrae?
The bank is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays and specific holidays like November 11 and 27, 2025.
Is it possible to schedule an appointment at Wells Fargo Bank in Millbrae?
Yes, appointments can be scheduled online via the Wells Fargo appointment link provided.
Does Wells Fargo Bank in Millbrae have a drive-through service?
No, this Wells Fargo branch does not offer drive-through services.
Which languages are supported at the Wells Fargo Bank branch in Millbrae?
The branch provides services in Chinese and Spanish.
What is the address and contact number for Wells Fargo Bank in Millbrae?
The bank is located at 490 Broadway, Millbrae, CA 94030. You can contact them at +1 650-259-1220.
What nearby places can I visit when I come to Wells Fargo Bank in Millbrae?
Nearby places include the Nan Hai Arts Center for arts and entertainment, Leonardo's Deli Cafe for food and coffee, and Millbrae Orthodontics if you need dental care.
Are there gas stations near Wells Fargo Bank in Millbrae for convenient refueling?
Yes, Valero and Millbrae Valero gas stations are nearby, offering fueling and convenience store services.
Can I access financial and real estate services near Wells Fargo Bank in Millbrae?
Yes, there are financial services like HCM Wealth Management and real estate agents such as Loreto Barroso Real Estate and Hunter Peyton Inc. nearby.
Where can I find dining options close to Wells Fargo Bank in Millbrae?
Nearby dining options include Shanghai Dumpling Shop for Asian cuisine, Gourmet Village for Chinese food, and Sixteen Mile House, a steakhouse and cocktail bar.