Wells Fargo Bank

2.7
23 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughNot available

Location

Wells Fargo Bank
490 Broadway, Millbrae, CA
94030, United States

Hours

Reviews

2.7
23 reviews
5 stars
9
4 stars
1
3 stars
0
2 stars
0
1 star
13
  • YL
    YuBin Lee
    Jul 28, 2025
    1.0
    I’ve been trying to reach someone at the Wells Fargo Millbrae branch for three weeks, calling from Taiwan, and have made over 100 calls — not a single one has been answered by a human. Every call goes straight to voicemail, and since I’m overseas, leaving a callback number is useless. I simply need to speak to a banker about an important matter, but this has become impossible. What is going on with this branch? Is anyone actually working there? This is incredibly frustrating and unacceptable for a major bank. I sincerely hope someone from this branch sees this and reaches out, because the current state of service is beyond disappointing. If there is a direct email contact for this branch or a specific banker, please let me know. It would be greatly appreciated. RESPOND Thank you for your reply. I had already tried contacting that email before, but the response I received said they couldn’t help me get in touch with the branch. I’m not trying to be difficult, but asking me to leave a phone number doesn’t help much either. As I mentioned in my message, I’m calling from Taiwan and have even tried leaving a Taiwan number before — but I doubt anyone would actually call me back. At this point, I can only hope to deal with it next time I’m able to visit in person. But honestly, I’m worried I’ll run into the same issues again — being told I need an appointment, and just like last time, being told I can’t make one without a U.S. phone number. Even asking at the counter just led to a frustrating loop of “you need an appointment.” I just don’t understand — why is it so hard to handle something as basic as accessing my own money, whether in person or over the phone?
  • JL
    Juan Jose Lopez
    Sep 12, 2024
    1.0
    Worst customer service ever called over 7 times for a question no answer shouldn't take that long to answer phone and answer a question
  • KL
    Krystine Lee
    Oct 27, 2022
    1.0
    Customer service super slow! Unacceptable!!!
  • KM
    K Mind
    Aug 3, 2019
    5.0
    There's always enough staff to serve the customers unlike BA and they are very polite.
  • JG
    Jassiel Gerardo
    Feb 2, 2019
    5.0
    Excelent service.. all personal are so nice..

Frequently Asked Questions About Wells Fargo Bank

What types of banking products does Wells Fargo Bank in Millbrae offer?

Wells Fargo Bank offers deposit products including personal and business checking accounts, credit cards, and savings tools.

What are the operating hours of Wells Fargo Bank in Millbrae?

The bank is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays and specific holidays like November 11 and 27, 2025.