Citi

Reviews

• SS

  scottbro05

  Dec 3, 2023
  1.0
  Finally, something positive to review. There is a manager at this location who picked up the phone and we had a resolution conversation. At least a commitment to follow through with a quick resolution and communication. A brightness in a blackhole Citibank calls customer service. We will see how it unfolds. ANOTHER UPDATE: NO WORD FROM THIS BRANCH AND MANAGER. THE PHONES ARE NOT ANSWERED. Because of this review, I was contacted by Citibank Customer Worst. They wrote that I need to contact Security and Fraud Department to expedite my closing check. IT IS A DIZZYING EXPERIENCE DEALING WITH CITIBANK. STILL NO OFFICIAL COMMUNICATIONS FROM THIS TERRIBLE FINANCIAL INSTITUTION. A NIGHTMARE IS MORE MANAGABLE THAT THE MESS THEY CREATED. ONE OF THE ACCOUNTS IS A BUSINESS OPERATING ACCOUNT. THEY ARE HOLDING MY FUNDS. I SHOULD GET A GOOD RETURN ON THESE FUNDS THAT ARE NOT THEIRS. EACH TRANSACTION IN THE BRANCH WERE VERIFIED. SO, HOW DO THEY GET AWAY WITH THIS TREATMENT? MOST COMPANIES WOULD BE OUT OF BUSINESS. STAY TUNED. UPDATE: I WAS GIVEN THE SECURITY/FRAUD DEPARTMENT PHONE NUMBER. I CALLED AND THEY COULDN'T VERIFY MY ACCOUNT. VERY ODD, SINCE I GAVE ACCOUNT INFORMATION, YES? SO I ASKED TO HAVE MY CONCERNS ESCALATED AND THE OFF-SHORE REP ENDED UP HANGING UP ON ME. STILL NO WORD FROM THE MANAGER IN MILL VALLEY ABOUT ESCALATING THE RETURN OF MY FUNDS IMMEDIATELY, NOT 30 TO 60 DAYS!!! I HAVE ANOTHER BANK TO DEPOSIT THE FUNDS INTO. The management here pretends to be customer friendly, but at the end of the day they are not. They pass the buck and say to your face that they have no control when the wheels fall off of your account. "The back office" controls everything and will close your account without a reason. When you call the branch, no one answers the phone. The management said they would call me back, but did not. So, my account was blocked and then closed without an explanation. Then, Citibank will hold your funds for 30 to 60 days after closing. This is my operating account for my business. These actions cripple small businesses. Others must be experiencing this poor business practices with Citibank. This is a class action suit in the making. Do your due diligence. There are better banks.
• MH

  Monterey Hess

  Jan 16, 2016
  3.0
  the bank is good for depositing cash and taking out cash and getting qurters but just to say they hog the parking lot
• AB

  Alan Barsky

  Jun 2, 2012
  2.0
  They don't even have today's date showing on the counter, like every other bank. Managers unhelpful, but smiling and friendly. Every visit to the teller includes them trying to upsell you to buy more Citibank products.

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