Wells Fargo Bank

2.3
16 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughNot available

Location

Wells Fargo Bank
325 Sharon Park Dr, Menlo Park, CA
94025, United States

Hours

Reviews

2.3
16 reviews
5 stars
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9
  • MM
    Mandana Massoudi
    3 days ago
    1.0
    I’ve been a loyal Wells Fargo customer for many years, and I even keep my safe deposit box at this branch. But today, I had one of the most humiliating experiences I’ve ever had at a bank. I went to the Sharon Heights branch in Menlo Park CA to deposit a check. The manager refused to accept it simply because the check was written to “cash,” even though I had endorsed it on the back and I am an established customer with a long history at this location. Instead of handling the situation professionally, she questioned me in a disrespectful way and said, “How do we know you didn’t just find this check?” As someone who has trusted this branch for years—with both my personal accounts and direct deposits—I found her comment extremely unprofessional and embarrassing. It felt like she didn’t know the actual banking policies or how to treat long-time customers. To make things worse, I left the branch feeling so rushed and upset that I’m not even sure I locked my safe deposit box properly before leaving. This experience was unacceptable, and I truly hope Wells Fargo provides proper training on customer service and professionalism. Long-time customers deserve better than being treated like suspects. Mandana Massoudi
  • BK
    bob koegel
    Sep 3, 2025
    2.0
    The tellers are great, but it is almost impossible to reach anyone by phone.
  • JH
    juan fernando rojas herrera
    Jun 14, 2023
    1.0
    I went to the branch this afternoon and I had the worst customer service experience. I didn’t know that the lady at front is the owner of the bank and even though if you are the owner you have to take care of your customer.
  • EL
    Edward Li
    Nov 4, 2018
    1.0
    Very poor customer service and bankers, They either can't hear and put your information wrong multiple times or they just out right dont' know the basics of every day banking. Extremely dissapointed. Go to another branch. Or just use Chase. I am going to switch soon.

Frequently Asked Questions About Wells Fargo Bank

What banking services does Wells Fargo Bank offer at the Menlo Park location?

Wells Fargo Bank in Menlo Park offers deposit products, personal and business checking accounts, credit cards, and savings tools to help manage everyday finances or plan for the future.

What are the operating hours of Wells Fargo Bank at 325 Sharon Park Dr?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.