Wells Fargo Bank

2.5
17 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings BankWells Fargo
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughNot available

Location

Wells Fargo Bank
325 Sharon Park Dr, Menlo Park, CA
94025, United States

Hours

Reviews

2.5
17 reviews
5 stars
5
4 stars
1
3 stars
0
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1 star
9
  • MM
    Mandana Massoudi
    Nov 21, 2025
    1.0
    I’ve been a loyal Wells Fargo customer for many years, and I even keep my safe deposit box at this branch. But today, I had one of the most humiliating experiences I’ve ever had at a bank. I went to the Sharon Heights branch in Menlo Park CA to deposit a check. The manager refused to accept it simply because the check was written to “cash,” even though I had endorsed it on the back and I am an established customer with a long history at this location. Instead of handling the situation professionally, she questioned me in a disrespectful way and said, “How do we know you didn’t just find this check?” As someone who has trusted this branch for years—with both my personal accounts and direct deposits—I found her comment extremely unprofessional and embarrassing. It felt like she didn’t know the actual banking policies or how to treat long-time customers. To make things worse, I left the branch feeling so rushed and upset that I’m not even sure I locked my safe deposit box properly before leaving. This experience was unacceptable, and I truly hope Wells Fargo provides proper training on customer service and professionalism. Long-time customers deserve better than being treated like suspects. Mandana Massoudi
  • BK
    bob koegel
    Sep 3, 2025
    2.0
    The tellers are great, but it is almost impossible to reach anyone by phone.
  • HS
    Harrison Strowd
    Feb 20, 2024
    1.0
    Terrible experience. They never answer their phone and offer no available times to meet with a banker. My advice, go to a different Wells Fargo branch!
  • BR
    Ben Reaves
    Nov 5, 2020
    2.0
    Closed, not "closes soon." But the reason for my low rating is this: several years ago, one of the staff at this branch tried to take over as account manager of a Wells trade account. this problem permeates all the way through Wells Fargo, but this particular branch was more aggressive than others. But, the location is very nice.
  • LL
    Linda
    Jan 19, 2018
    5.0
    Super friendly tellers/staff. There's always no line. One of my favorite WF branches. I am surprised it has such a low rating!

Frequently Asked Questions About Wells Fargo Bank

What banking services does Wells Fargo Bank offer at the Menlo Park location?

Wells Fargo Bank in Menlo Park offers deposit products, personal and business checking accounts, credit cards, and savings tools to help manage everyday finances or plan for the future.

What are the operating hours of Wells Fargo Bank at 325 Sharon Park Dr?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.