Citi

Reviews

• PP

  PutnamAveBK

  Oct 17, 2025
  1.0
  This review is for the Citibank located at 4375 Glencoe Ave Marina Del Rey, CA. Most recent meeting with Yvonne Lopez was an absolute disaster. Ignorant, argumentative, rude and unprofessional does not even begin to describe this person. The lack of customer service training is astounding. I can't even begin to understand how these people are trained but bank ANYWHERE but there.
• KA

  K A

  Aug 23, 2025
  1.0
  This review is for the Citibank located at 4375 Glencoe Ave Marina Del Rey, CA. In Villa Marina Mall. Just interact with banker Nila Alvarado Very unprofessional zero knowledge zero customer service skills she does not know how to fix a simple discrepancy on my account. She started threatening me yelling at me ready to get in a physical fight. There is video surveillance in the bank. You can look up. She put my safety in jeopardy. There is a two woman’s Just hanging out inside the bank not for any business, these 2 -3 women don't even have an account but Citi Bank employees kept them inside the branch so they can watch me I can get robbed so do the bank because Nila brought one woman who stood just behind me while I was withdrawing Nila was kept me waiting just wondering around keep talking to other womens then went by door talking to another women and I was sitting on the desk and waiting for her even bank was closed 10 minutes ago Bankers make this much money and treat the Customer that horrible. This is all our taxpayer money. The other male teller was also pretending just he’s help that woman same thing that the woman does not even have an account there. Who is supervising these employees' aggressive behavior?
• BL

  Bryan Lantier

  May 31, 2016
  1.0
  Terrible. Move your money to a different bank if you can. They waste time trying to sell you credit cards you don't want or need. It feels like you're walking into a used car dealership instead of the place you trust to keep your hard earned cash. I finally wised up and closed my account but it cost me $26. I called and visited the branch 3 times to get my money back but eventually gave up after being lied to or mislead repeatedly.

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