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Was in a situation where I really needed quarters in a hurry. I brought $40 in cash and they weren't willing to exchange it because I didn't have an account with them. Not a pleasant experience and doesn't make me feel like opening an account with them in the future.
As a reply to the response to my post, I merely wanted quarters exchanged for two, $20-bills. Had it been foreign currency exchange, I would understand. Other banks have no problems doing this, in my experience; therefore, if I can be shown that OneWest Bank changes their policy and begins allowing people to exchange money without holding an account, I will gladly take down this negative review and leave a positive review instead.
CB
Cesar Barrios
May 1, 2020
1.0
That's a reason why they have 3 stars!! Worse bank ever !!!there policy dosen't make any sense!! Not here in LA
AN
Andrea Nakazawa
Nov 27, 2019
1.0
I agree with the other reviewers. Tellers have an attitude, don't smile and abrupt.
MS
Marguerite Shaw
Feb 28, 2019
5.0
Easy to work with, no long waits,and enjoy working with Lupe !