First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
If I could leave zero stars, I would.
I’ve made multiple attempts to open a business account with this bank and each time I’ve spoken to someone, I was told a manager would follow up with me—yet no one ever did. The communication has been poor, and the lack of follow-through is extremely disappointing.
It’s unfortunate because my company generates a generous monthly revenue, and I was seriously considering bringing my business here. However, after several attempts and no call back, it's clear that earning my business is not a priority.
I expected at the very least a return call from management and better customer service. Unfortunately, this experience has been frustrating and unprofessional, and I will be taking my business elsewhere.
RR
Richwithme Richwithme
Jul 7, 2023
1.0
Horrible
Waited 10 minutes with an empty bank
Manager standing up having a personal conversation and makes acknowledgment after 5 mins. Reminder empty bank and she wasn’t busy with anyone.
RE
Romy Eleps
Feb 16, 2023
5.0
It is now the First Citizens Bank nee One West Bank. Fast service 👏. No lines 👌. Very helpful staff 😊.
GJ
Gino Joukar
Sep 3, 2011
5.0
Real nice folks that help me get all my banking in order, highly recommended!
Frequently Asked Questions About First Citizens Bank
Where is First Citizens Bank located in Los Angeles?
First Citizens Bank is located at 400 N. La Brea Avenue, Los Angeles, CA 90036, United States.
What are the regular business hours of First Citizens Bank at 400 N. La Brea Avenue?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is First Citizens Bank open on public holidays?
The branch is closed on certain public holidays, including November 11, November 27, December 25, and January 1.
Does this First Citizens Bank branch require appointments for banking services?
No, appointments are not required to receive banking services at this branch.
What types of banking products are offered at this First Citizens Bank location?
Products include various checking accounts (Personal, Premium, OneAccount), savings options, money markets, certificates of deposit, jumbo loans, fixed and adjustable rate mortgages, and specialized business checking accounts.
What digital banking services does First Citizens Bank provide?
They offer mobile banking, online banking, and a mobile app to manage accounts conveniently.
Is there wheelchair accessible parking available at the First Citizens Bank branch on La Brea Avenue?
Yes, the branch has wheelchair accessible parking available for customers.
Are there any ATMs near First Citizens Bank's La Brea Avenue branch?
Yes, there is a First Citizens Bank ATM located nearby for convenient cash withdrawals and deposits.
What nearby places can I visit for shopping after banking at First Citizens Bank?
Nearby shopping options include La Brea Kosher Market for groceries, Sustainley convenience store, Curated Wines LA, and several furniture stores such as Cantoni, Rapport International Furniture, Natuzzi, and Modani Furniture.
What restaurants are near the First Citizens Bank on La Brea Avenue for dining options?
Nearby dining options include KYY the Rebbe’s Diamond Davener’s (Middle Eastern restaurant), Wirtshaus (German gastropub), MaVie Cafe (French café), Plant Based As Fck (fast food), All Day Vegan Cafe, Mother Plucker, East India Grill, and Honeybee Burger (vegan fast food).