Business Details
About
Currency Exchange Service
Currency Exchange International specializes in foreign currency exchange. CXI buys and sells more than 80 foreign currencies and holds currency in stock daily (a plus for late planners). CXI’s convenient service is easier than banks or airports with less lines. Reserve foreign currency online or over the phone with us before coming to the branch. CXI's aim is to provide the best exchange rates and highest level of customer service, so all customers walk away having a positive exchange experience. Ask about our Best Rate Guarantee and Currency Price Protection. Limited EUR, GBP, CAD, MXN coins accepted. No other FX coins accepted. Happy Travels!
Location
Currency Exchange International
100 Citadel Drive, Los Angeles, CA
90040, United States
Hours
Reviews
3.1
25 reviews
5 stars
12
4 stars
1
3 stars0
2 stars
2
1 star
10
- AAAngelfireSep 30, 20252.0I went to do the Camino de Santiago 100-mile walk. I was advised to get many single and change. Well, Well the young lady kept trying to give me Euro100 & 50. I refused. I kept telling her I needed singles and change. She never mentioned the COINS. I had to ask. She was sneaky. When I got to Spain. I did need many singles and change. I used the 50 Euros for the overpriced souvenirs. I don't trust this place.
- JVJean VelezJan 9, 20255.0Awesome job Jorge! Thank You so much for your assistance. :)
- AAAshlyJan 24, 20241.0AVOID AT ALL COSTS!! HORRIBLE SERVICE!!! went last week and the week before that, service was fine. What surprised me was the service i received this past week from an employee i have never seen before. 0/10 experience. Don’t even want them to respond to this but they will.
- JRJoAnn RangelOct 10, 20211.0I was going to the Citadel Mall, when at the corner of my eye, I saw a currency exchange. I thought that I should go because I’m a currency collector. I saw that they had a lot of currency, so I asked for some bills. When I asked to get a certain type of currency, her response was curt, disinterested, and not at all courteous. It was obvious that the person selling me was having a bad day. She provided me with very minimal assistance, and that she was disinterested. I’d say that the transition took 10 minutes, and they charged me an extra $7, but I am very happy that I got my currency. I’m giving it a 1 star rating, and that’s me being generous…poor customer service!!
Frequently Asked Questions About Currency Exchange International
What is an exchange rate and how does it work?
An exchange rate between two currencies is the price of a country's currency in relation to another currency (called a currency pair). An exchange rate thus has two components, the domestic currency and a foreign currency.
Currencies can be quoted either directly (how much 1 domestic currency unit, for example: $1USD is X amount of Euros, is worth in the foreign currency) or indirectly (how much 1 foreign currency unit, for example: 1 Euro is X amount of USD, is worth in the domestic currency).
What is CXI’s Best Rate Guarantee?
This guarantee means CXI's company-owned location will match or beat the exchange rate given by any local bank or airport for the same product and service on the same day and time of the exchange. If you find a better rate within the same city and on the same day as the CXI branch you plan to exchange with, notify the CXI branch. Our branch will confirm that the rate you present is for the same amount and currency as you plan to exchange with CXI. Once confirmed with the bank or airport, CXI will match or beat the given rate. This is only valid prior to an exchange and is not valid after an exchange has already been completed.
Best Rate Guarantee cannot be applied to online purchases for Home Delivery
Please note that the policies of affiliate-owned locations listed on our website may vary – please contact affiliate-owned locations at their listed phone number to confirm whether they offer this Best Rate Guarantee.
Is it safe to order foreign currency online?
CXI is proud to provide its customers a secure platform to purchase their currency. We provide for the security of our users by enabling the encryption of data transmitted between Currency Exchange International, Corp and your browser during an SSL/TLS encrypted session.
How does currency reservation work?
First, select your desired currency and a branch location for pick up. On the Cart page, enter how much of that currency you want to reserve (an indication rate will be used for your reference) or the USD equivalent. If you want to add another currency select “Add New Currency” and enter the amount for this as well. Once you have all of the currencies you’d like to reserve, select “Proceed to Checkout”. You will now enter your contact information and select “Reserve Currency”. You will see a confirmation of your order and a confirmation will be sent to your provided email address. CXI's representative will contact with you and confirm when the reserved order will be available for pick up. You will pay for the order when you pick up the reserved currency.
What do I do with the foreign currency I bought at CXI when I get back from my trip?
If you are returning with foreign currency, CXI will be happy to exchange it back to USD at one of our 30+ retail branches. The rate will be the buyback exchange rate of the day you bring in the foreign currency. Don't forget it's also covered by our Best Rate Guarantee.
Does CXI exchange foreign coins?
CXI now exchanges the following coins at our branch locations:
1 & 2 EUR
1 & 2 CAD
1 & 2 GBP
10 & 20 MXN
How long will the branch keep my currency reservation?
The branch will keep your currency on hand for 7 business days before putting it back into inventory. If you will not be able to pick it up within 7 business days, please call your local CXI branch.
What is the difference between an exchange rate for Home Delivery and an indication rate for Reservation?
Branch Pickup Reservations
Our exchange rates are locked in every weekday at our branches around 8 AM EST. The rate you receive when you make the online reservation is the exchange rate (indication rate) of that day, so it is good for that day only. The exchange rate you pay will be that of the day when you actually pick up and pay for the currency. The indication rate gives you a good reference point as currency exchange rates typically move less than 3% day to day.
Home Delivery Orders
Our exchange rates are locked in every weekday online around 8 AM EST. Home Delivery Orders are paid for when you complete the online checkout at the exchange rate displayed. Home Delivery does not use indication rates.
What are CXI's fees for branch pick up reservations?
California = no fees (exchange or Credit Card convenience fee)
What are CXI's fees for home delivery orders?
CXI has no exchange fees for home delivery orders. Order $1,000 or more to receive free shipping that includes 2 Day and Standard Overnight delivery!
CXI ships your order the safest, most secure way with adult signature required for qualifying Home Delivery orders. You can select from the shipping types: 2 Day (2 business days), Standard Overnight (next business day), and Priority Overnight (next business day) shipping. There is no shipping fee for 2 Day shipping and Standard Overnight shipping on transactions $1,000 in USD value or more. For transactions less than $1,000 in USD value, 2 Day shipping is a $17 shipping fee. Standard Overnight shipping is a $30 shipping fee. Priority Overnight shipping for a $40 shipping fee on transactions of any value.
Home Delivery orders can be paid for with most major credit or debit cards issued in the United States registered in the correct name, associated address and with sufficient funds available to cover the order and any applicable fees. CXI does not accept international credit cards or prepaid credit cards. Customers attempting to pay with international credit cards or prepaid cards will automatically be denied by the website at checkout.
What currencies does Currency Exchange International offer?
CXI buys and sells more than 80 foreign currencies including Euro (EUR), Pound (GBP), Canadian Dollar (CAD), Mexican Peso (MXN), and Japanese Yen (JPY).
Where is Currency Exchange International located in Los Angeles?
The branch is located at 100 Citadel Drive, Ste 480, Los Angeles, CA 90040, inside Customer Service near the Rocky Mountain Chocolate Factory.
What are the operating hours of the CXI branch at Citadel Outlets?
The branch is open daily from 10:00 AM to 7:00 PM, with holiday hours on November 1, 2025, from 10:00 AM to 2:00 PM.
Can I reserve foreign currency online before visiting the branch?
Yes, you can reserve currency online or by phone for pickup at the branch. Your reservation will be kept for 7 business days.
What is CXI's Best Rate Guarantee?
CXI will match or beat the exchange rate offered by any local bank or airport in the same city on the same day and time prior to your exchange. This does not apply to online purchases or affiliate-owned locations.
Does CXI accept foreign coins for exchange?
Yes, CXI exchanges limited foreign coins: 1 & 2 Euro, 1 & 2 Canadian Dollar, 1 & 2 British Pound, and 10 & 20 Mexican Peso coins at branch locations.
What payment methods are accepted at Currency Exchange International?
Payment options include American Express, Cash, Discover, Mastercard, and Visa credit or debit cards issued in the United States.
Are there any fees for branch pickup reservations or home delivery orders?
Branch pickups in California have no fees. Home delivery orders have no exchange fees; orders $1,000 or more get free shipping. Shipping fees apply for smaller orders depending on shipping speed.
What nearby stores and attractions can customers visit around the CXI branch?
Customers can visit nearby stores like Rocky Mountain Chocolate Factory for sweets, L'Occitane en Provence for beauty supplies, and U.S. Polo Assn. for clothing. These are great spots to shop or relax before or after currency exchange.
How can visiting nearby places like Citadel Outlets help when coming to CXI?
Citadel Outlets, a nearby shopping center, offers numerous retail options and can make it convenient to combine your currency exchange visit with shopping and dining experiences at the outlet.