City National Bank

2.5
12 reviews

About

Bank
At City National Bank, we're here for every stage of the journey. Investment products: • Are not insured by the FDIC or any other federal government agency • Are not deposits of or guaranteed by a Bank or any Bank affiliate • May lose value Equal Housing Lender | NMLSR ID# 536994 City National Bank Member FDIC. City National Bank is a subsidiary of Royal Bank of Canada, one of the world’s largest banks. Brokerage Services are provided through City National Securities, Inc. (Member FINRA/SIPC), a subsidiary of City National Bank. Investment management services provided by City National Bank through its wholly owned subsidiary City National Rochdale, LLC, a SEC registered investment advisor.

Details

  • Requires appointmentNot available
  • Drive-throughNot available
  • Onsite servicesAvailable
  • On-site parkingAvailable

Location

City National Bank
1 Centerpointe Drive, La Palma, CA
90623, United States

Hours

Reviews

2.5
12 reviews
5 stars
4
4 stars
0
3 stars
1
2 stars
0
1 star
7
  • MW
    Michel'le Williams
    Jan 31, 2025
    1.0
    Very horrible no one greets you no one ask if you need help or why you’re even there no one even look up to acknowledge my presence thank goodness I just came to cash a check this one and only time
  • ME
    Marie Erbe
    Sep 19, 2020
    5.0
    Miss Teresa Bernardo very helpful and knowledgeable about their products. She’s one of the best employees @CNB. I’ve been to other branch, they’re good too, but the one in La Palma branch is one of the best, excellent customer service and friendly. They treat everyone like a VIP!!! Thank so much Miss Teresa Bernardo- you’re the best!!! M. Erbe
  • AN
    Angelique Nunez
    May 28, 2020
    5.0
    Bank tellers are really nice, and helpful. We had a few different transactions at one visit during COVID19 teller was very accomodating and helpful.
  • EA
    Erick Alonzo
    Feb 1, 2019
    1.0
    Got here at 6:01 they’re Looking at me and ignore me and when I ask if they can still help me they told me no that’s horrible customer service Citinational you should be ashamed of yourself.How can you say you care about your customers you can look at them through a window and say forget you sorry it’s too late we need to leave that’s ridiculous very poor customer service and poor etiquette Very disappointed overall
  • EM
    Elizabeth McSparran
    Apr 27, 2018
    1.0
    I went to cash a check....to my surprise they'd didn't have "that kind" of cash, wasn't much....they, teller and her superior, continued to tell me why they don't have cash and went on with the tone of putting me in place.....really? Seriously, it's bad enough for a bank to not have cash....the teller and her superior made it worse by wasting my time trying to educate me on why....they said they have to order cash and it may take a few days.....wow!!!! Dont we go to burger joint to get a burger? The worst customer service ever!!!!!!

Frequently Asked Questions About City National Bank

What are the operating hours of City National Bank in La Palma?

City National Bank in La Palma is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Is City National Bank in La Palma wheelchair accessible?

Yes, this branch has wheelchair accessible entrance and parking to accommodate customers with disabilities.