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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Terrible customer service for the second time now. I refrained from leaving a review the first time because it didn't justify leaving a review for, however, after poor service a second time, I felt the need to leave a review. Manager 'Luis Molina' was absolutely no help and didn't even take the time to hear my situation. I went in to wire some money and he said that's by appt only. I offered to wait for the next availability but he said no, only appt. and that the next one is at 3:00. Wires don't clear after 2PM, it's around 12:00. (I also looked around and saw several employees hanging around their desk appearing to not be doing much / anything, including him until he had to be bothered to talk to me). It's unfortunate this branch is closer to my home as I will now avoid at all costs and drive to the further branch off Culver. The Culver branch has always been helpful. You would assume Wells Fargo would try and help their customers seeing as they arguably have the worst bank image out of all big banks... scandal after scandal and some managers just don't get it. Quick side comment, customer behind me overheard my discussion with Luis and as I was on the phone complaining to HQ, he said, WF is a joke and he is exploring switching over to Chase. I might join you buddy! Anyways, good job Luis Molina, you have a pretty easy job 'provide decent customer service' and you failed at every level. Drove over to WF Culver immediately after and was taken care of instantly.
MW
Mike Wilczynski
Jul 12, 2018
1.0
Pain in the butt to deal with, made transacting unnecessarily difficult with multiple id check just for a basic foreign currency exchange. Would not recommend and use again ever.