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Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Concern Regarding Discriminatory Treatment at Quail Hill Branch
Dear Bank Management,
I’m writing to formally address a troubling experience I had at your Quail Hill Branch today, Wednesday, October 29th, at approximately 4:14 PM.
I entered the branch to deposit a valid business check into an established account. Instead of a routine transaction, I was met with a series of unnecessary and inappropriate questions from the teller, including:
“What is this check for?”
“Why didn’t you deposit it at the San Clemente Branch where the account was opened?”
These questions were irrelevant to the transaction and gave the clear impression of profiling. The teller also commented that they “didn’t see recent deposits” from the issuing company—information they had no context to interpret, as our event occurs once annually. To make matters worse, they questioned the authenticity of the signature on the check, which was issued from a reputable institution, JP Morgan Chase, by a business that has been established since 2006.
I then drove two miles to another branch where the same check was deposited without issue. This inconsistency in professionalism and treatment is unacceptable.
As a longtime resident of Quail Hill and the Founder of MO’AT Inc. and Dance A’Tak Dance Convention, I expect and deserve respectful, unbiased service. I encourage your management team to review this incident carefully and ensure staff are retrained to treat all customers with equal professionalism and courtesy.
Please confirm receipt of this message and inform me of the steps being taken to address this matter.
Respectfully,
Tim Stevenson
Founder | MO’AT Inc. & Dance A’Tak Dance Convention
MB
Marc Brennan
Aug 7, 2025
3.0
Excellent professional service. Parking is difficult on Friday, Saturday and Sunday as the restaurant patrons from next door block the ATM spaces for hours
SJ
saman jahanbakhsh
Aug 22, 2024
1.0
Staff very rude and impolite especially lady work there I believe she’s personal banker very unhelpful and impolite person .
What services does Wells Fargo Bank at 6503 Quail Hill Pkwy offer?
This Wells Fargo Bank branch offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.
What are the operating hours of Wells Fargo Bank in Irvine?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and certain holidays such as November 11 and 27, 2025.
How can I schedule an appointment at the Wells Fargo Bank branch?
You can book an appointment online via their scheduling link: https://appointments.wellsfargo.com/maa/appointment/?storeid=AB19413.
Does the Wells Fargo Bank branch at 6503 Quail Hill Pkwy have drive-through services?
No, this Wells Fargo Bank location does not have drive-through services available.
What languages are supported at this Wells Fargo Bank location?
The branch offers services in Chinese and Spanish in addition to English.
Where is Wells Fargo Bank located?
The bank is located at 6503 Quail Hill Pkwy, Irvine, CA 92603, USA.
What are some nearby dining options to Wells Fargo Bank where customers can eat before or after their visit?
Nearby restaurants include Irvine Grill (Mediterranean and Persian cuisine), Lucca Cafe, Two Left Forks (American), Crystal Jade (Chinese), and Oliver's Trattoria (Italian).
Are there other banks or ATMs near this Wells Fargo Bank location?
Yes, nearby financial institutions include Bank of America Mortgage, Bank of America, Union Bank, Chase Bank, Chase ATM, and Bitcoin Depot ATM.
What nearby places can assist customers with shipping and delivery services?
Customers can visit AIM Mail Center and UPS Authorized Shipping Outlet for courier, delivery, printing, and shipping services nearby.
Is there convenient parking or gas stations near Wells Fargo Bank for customers who drive?
Yes, there are nearby gas stations such as ARCO and ampm that provide fuel and convenience services near the bank.