East West Bank

Reviews

• JH

  Jenny HU

  Jun 21, 2025
  5.0
  I had a great experience renewing my CD at this bank. The process was smooth and easy, and the staff were incredibly helpful and kind throughout. They took the time to explain my options clearly and answered all my questions with patience. Other bank would not call me for TCD renew at all
• LS

  Lucy Scott

  May 29, 2025
  1.0
  This Bank does not deserve any Star , The lowest rating has to give one star, I wish there was no any star for this bank! Staff is Stubborn and foolish and no any sense of service spirit….., No warmers and No any cares and concerns for clients.
• JJ

  Joseph

  May 28, 2025
  1.0
  Poorest service. The clerk and the supervisor or manager are poorly trained. Bad manners. lied
• KP

  K P

  Mar 27, 2025
  1.0
  This has got to be one of the worst bank ever. Don’t even try to prove them wrong by providing the correct info that’s provided by the state of California. They simply close your account when proven wrong. As a bonus they can keep your funds for over 30 days before you can get it back(without any of the interest they made holding your funds hostage). Should have listened to others that warned me before I came and opened an account here due to convenience.
• SG

  Shahravan Golesorkhi

  Aug 25, 2023
  5.0
  This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend. I am writing this not as a review but to thank people who really love their job and care about their clients. After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank. Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly’s help. My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly. Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM. Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward. At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly). This was my open reply to her in the chat group: “there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships”. And this is exactly what she is to all her clients. Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today’s banking world. This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.

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