Altura Credit Union

Reviews

• MM

  Msl Msl

  Nov 3, 2025
  2.0
  New drive thru ATM charges $2!! Come on….
• RC

  Rey Castro

  Feb 1, 2021
  1.0
  For being a long time customer, I feel really unappreciated. Besides the fact that I never received my new debit card, there is a bigger issue at hand. I bought out my lease through Altura February of last year (2020) and was told I'd be called in when they received the new registration and title for me to sign over to them. Fast forward 2 months later and I never received a call to go back for my items, but I received warning letter telling me to sign over the title or my interest rate would go up. I called immediately and was told not to worry about it and that my title and registration has not came in, but they will call me as soon as they do. I drove around without tags or registration all year and still have not received a call. It is 2021. My tags are now due for another renewal. I have been reaching out to Altura all month and have not received a single response. I have made on time payments to Altura and have kept my accounts in good standing for over 12+ years and this is how they handle a long time customer. This should tell you a lot about the company. UPDATE: It has been exactly a year since I started the lease buyout package and Altura has still not fixed my issue with title and registration. When I last spoke to Mayra at the Indio branch she told me it's "on the DMV's timeline", but I have been in contact with the DMV for months, calling almost everyday and they have not received any documents from Altura and my lease buyout process hasnt even started. Obviously, the Indio branch does not have a clue what is going on with my situation. After calling Altura's DMV dept countless times since the beginning of 2021 they contradict what they originally said and tell me they are waiting on Toyota Financial to send over lien transfer. (They have been waiting on toyota since last year.) Altura has taken no action. I don't think altura realizes how much of an inconvenience this is, and frankly, I don't think they care at all as long as they get their money. I waited in the DMV for three hours just to be able to renew my registration and for the associates to figure out how to help me and it still isn't officially processed. On top of that there were over $1000 in dmv fees, because of Altura's negligence. I now have to drive around with a temporary operating permit and unofficial registration. Not to mention I was unable to work my side job as a driver this whole past year because of lack of title and registration, all because Altura has not did their job. Ridiculous and unprofessional.
• MP

  Mik3 Ang3l Productions

  Apr 26, 2017
  5.0
  Always friendly and respectfull❤️

Frequently Asked Questions About Altura Credit Union